126 Customer Service Specialist Jobs in Washington, DC
United States Conference of Catholic Bishops is Hiring a Customer Service Specialist Near Washington, DC
In response to micro-loans received electively by refugees, and in a spirit of support and accompaniment, assist assigned refugees in fulfilling loan repayment obligations through: 1) loan servicing activities designed to facilitate successful loan repayment and refugee credit development and 2) refugee education of debt obligations and personal credit development.
Continuing Responsibilities: (List from highest to lowest priority.)
Service assigned loan portfolio to minimize refugee loan default, via:
Outreach to refugees (affiliate resettlement staff when refugee cannot be contacted) who are designated as at risk of default, and: inform refugee of loan status in writing (text or email), educate refugee of the financial ramifications of default and present options going forward (in writing or voice communication), restructure refugee’s loan terms as appropriate.
Maintain refugee contact information for loans in portfolio. Respond to inquiries from refugees and the USCCB’s resettlement network.
Conduct periodic reviews of loan portfolio with Assistant Director
Provide expertise/guidance to other staff with loan portfolios
Train contractors when temporary staff are needed to support fluctuations in resettlement volume.
Represent the Assistant Director when the Assistant Director is unavailable.
- Respond to telephone inquiries from client, diocese, credit bureaus and other financial institutions .
- Sort returned mail and respond to all account inquires seeking to clarify accounts status or work out payment plans.
- Provide training and takes the lead over other Customer Service Specialist.
- Produce and mail credit and thank you letters as needed.
- Receive, scan, and index promissory notes.
- Coordinate, catalog and file promissory notes in storage.
- Prepare, mail, and fax any correspondence and documents to be returned to IOM.
- Call RPC and other Volags to check origin of loans which may not be is our system.
- Update all accounts with modified payments arrangements.
- Provide technical assistance to diocese concerning collection guidelines and practices especially as they relate to the sending of dunning letters and the monthly billing process.
- As needed abilities allow, translate foreign language correspondence and respond.
Level:Associates Degree or Professional Equivalent and High School degree.
Major Field/Specialty: Customer Service, Loan Servicing
Number of Years Required: 1-2 years
Job Summary
Full Time
Religious Organizations
$46k-58k (estimate)
04/05/2024
06/04/2024
usccb.org
WASHINGTON, DC
200 - 500
Private
DANIEL N DINARDO
$200M - $500M
Religious Organizations
Related Companies
About United States Conference of Catholic Bishops
USCCB is the primary organization entity guiding the Roman Catholic church in the U.S.
The job skills required for Customer Service Specialist include Customer Service, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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