For over 21 years, TDB Communications, Inc. has placed over 2000 employees in various positions across the United States.

We are looking for enthusiastic, experienced Remote Customer Service Representatives to continue to make a positive impact on our customers.

To prepare you for this endeavor, TDB will offer paid, comprehensive training that will provide you the tools and resources to assist our caller(s) with the highest level of service, support, and professionalism.

This position is remote but applicants within a 50-mile radius of820 Stillwater Rd Sacramento, CA 95605will go onsite to pick up equipment.

Applicants that live outside the 50-mile radius will be mailed their equipment.

Interviews will be held from 5 / 7 / 24 - 5 / 14 / 24.

The anticipated start date will be 5 / 29 / 2024.

Pay and Benefits :

Base Rate : $18.00 per hour.

Medical, Dental, Vision and 401k benefits available.

Education and Qualifications :

• High School diploma or equivalent required
• Minimum one (1) year customer service experience required
• Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps.
• Experience working with computer software, customer relationship management tools and telephone technology
• Experience working with and skilled in the use of help desk software
• Ability to utilize problem-solving skills in complex situations
• Excellent communication skills, both written and oral
• Ability to work independently and as a team

Responsibilities include (but not limited to) :

• Member and Provider Agents are responsible for responding to general to moderately complex telephone calls and troubleshooting and responding to customer issues.
• Answers telephone calls using an automated system and responds to general to moderately complex questions and / or forwards calls to appropriate personnel.
• Research member or provider calls / inquiries and responds to appropriate parties in accordance with Service Level Agreements (SLAs).
• Records calls in a Customer Relationship Management (CRM) ticketing solution, resolves customer requests / inquiries and updates CRM history with results of inquiry (which includes proper documentation).
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to customers in response to customer direction or other business needs.
• Responding to numerous phone inquiries daily
• Using standard call-center technology : telephones, e-mail and web browsers
• Assisting callers in finishing online applications
• Filling out timesheets
• Adhering to privacy rules set forth by the programs we service
• Adhere to provided schedule.
• Connecting callers with leadership as needed
• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Reporting problems through an easy online system
• Responding to telephone inquiries within set time parameters
• Completing all assigned training as necessary

Physical Requirements and Work Environment

• All employees are required to wear a mask when they are in community with other employees (as recommended by CDC guidelines)
• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing may be provided if needed.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.

About TDB

TDB Communications, Inc. is an 8(a) minority owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions.

Since 1999, we have deployed thousands of employees for 70 agencies in 30 states. We've have proven our ability to serve the government with the highest levels of quality and productivity.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties may be assigned.

EEO Statement

TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position.

If we text you and you no longer want us to text you, you can opt out at that time.

Submit Your Application

You have successfully applied

You have errors in applying

Apply With Resume

First Name

Middle Name (Required)

Last Name

Email

Street Address (please include apartment number).

City / Country

State

Zipcode

Mobile

Check here if you have worked as a CSR for TDB Communications, Inc. before.

Job Associated Questions

1. Does candidate have a high school diploma (or equivalent)?

2.This position requires our candidates reside in the state of California. Do you reside in California?

3. Do you have at least 1 year of "Call-Center" CSR experience?

Employer

Add Employer

Education

Add Education

Self-Identification (Voluntary)

As a Federal contractor, we are required to ask for certain information from candidates for our jobs. If you choose not to self-identify, you are free to select that choice.

The information we gather here helps us report our compliance with our EEO and Veterans hiring obligations.

EEO Gender

Choose

Male

Female

I don't wish to Answer

EEO Ethnicity

Choose

American Indian or Alaska Native (Not Hispanic or Latino)

Asian or Indian Subcontinent (Not Hispanic or Latino)

Black or African American (Not Hispanic or Latino)

Hispanic or Latino

Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)

Two or More Races (Not Hispanic or Latino)

White (Not Hispanic or Latino)

I don't wish to Answer

EEO Veteran

Choose

Protected Veteran

Non-Protected Veteran

I don't wish to Answer

EEO Disabled

Choose

I don't wish to Answer

WFH / Internet Requirements

Wi-Fi Connections may be allowed however, the amount of devices hooked up to your Wi-Fi may not provide the required results below.

• 60 Mbps Download Speed
• 6 Mbps Upload Speed

Proof of an internet speed test must be provided to be considered for this position.

Designated Workspace : A quiet, private room or area to work that is free from distractions and conducive to acceptable performance of job duties.

Speed Test

Proof of an internet speed test must be provided and attached to your response. Please go to Speedtest.net can be used to test your speed and take a screenshot of the results.

The test must be performed on a personal computer or laptop from your home where you will be performing the work.

Please ensure your screen-shot includes the toolbar with the URL showing.

Speed Test

Attach a file

context" : "http : / / schema.org / ", "@type" : "JobPosting", "url" : "https : / / tdbgov.freshteam.com / jobs / 3c-5yBrtT3dX / Remote Customer Service (Irwindale, CA) (Remote)", "title" : "Remote Customer Service (Irwindale, CA) (Remote)", "description" : "

For over 21 years, TDB Communications, Inc. has placed over 2000 employees in various positions across the United States.

We are looking for enthusiastic, experienced Remote Customer Service Representatives to continue to make a positive impact on our customers.

To prepare you for this endeavor, TDB will offer paid, comprehensive training that will provide you the tools and resources to assist our caller(s) with the highest level of service, support, and professionalism.

This position is remote but applicants within a 50-mile radius of820 Stillwater Rd Sacramento, CA 95605will go onsite to pick up equipment.

Applicants that live outside the 50-mile radius will be mailed their equipment.

Interviews will be held from 5 / 7 / 24 - 5 / 14 / 24.

The anticipated start date will be 5 / 29 / 2024.

Pay and Benefits :

Base Rate : $18.00 per hour.

Medical, Dental, Vision and 401k benefits available.

Education and Qualifications :

• High School diploma or equivalent required
• Minimum one (1) year customer service experience required
• Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps.
• Experience working with computer software, customer relationship management tools and telephone technology
• Experience working with and skilled in the use of help desk software
• Ability to utilize problem-solving skills in complex situations
• Excellent communication skills, both written and oral
• Ability to work independently and as a team

Responsibilities include (but not limited to) :

• Member and Provider Agents are responsible for responding to general to moderately complex telephone calls and troubleshooting and responding to customer issues.
• Answers telephone calls using an automated system and responds to general to moderately complex questions and / or forwards calls to appropriate personnel.
• Research member or provider calls / inquiries and responds to appropriate parties in accordance with Service Level Agreements (SLAs).
• Records calls in a Customer Relationship Management (CRM) ticketing solution, resolves customer requests / inquiries and updates CRM history with results of inquiry (which includes proper documentation).
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to customers in response to customer direction or other business needs.
• Responding to numerous phone inquiries daily
• Using standard call-center technology : telephones, e-mail and web browsers
• Assisting callers in finishing online applications
• Filling out timesheets
• Adhering to privacy rules set forth by the programs we service
• Adhere to provided schedule.
• Connecting callers with leadership as needed
• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Reporting problems through an easy online system
• Responding to telephone inquiries within set time parameters
• Completing all assigned training as necessary

Physical Requirements and Work Environment

• All employees are required to wear a mask when they are in community with other employees (as recommended by CDC guidelines)
• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing may be provided if needed.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.

About TDB

Since 1999, we have deployed thousands of employees for 70 agencies in 30 states. We've have proven our ability to serve the government with the highest levels of quality and productivity.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties may be assigned.

EEO Statement

TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position.

If we text you and you no longer want us to text you, you can opt out at that time.

datePosted" : "2024-04-27 21 : 52 : 27 UTC", "employmentType" : "FULL TIME", "remote" : "true", "hiringOrganization" : "@type" : "Organization", "name" : "TDB Communications, Inc.

jobLocation" : "@type" : "Place", "address" : "@type" : "PostalAddress", "streetAddress" : "4217 20th Street", "addressRegion" : "Washington", "postalCode" : "20018", "addressLocality" : "District of Columbia", "addressCountry" : "United States of America"

• var translation 'employer title' : Designation , 'employer company' : Company / Business name , 'employer start date' : Start date , 'employer end date' : End date , 'employer is current' : I currently work here , 'employer summary' : Summary , 'employer remove' : Remove this employer , 'education degree' : Degree , 'education field of study' : Field of study / major , 'education school name' : Institution / school name , 'education start date' : Start date , 'education end date' : End date , 'education is current' : Currently pursuing , 'education grade' : Grade , 'education remove' : Remove this degree ;

Last updated : 2024-04-27