Job Details
Job Location
RFF - WASHINGTON, DC
Position Type
Internship
Salary Range
$17.50 - $26.00
Travel Percentage
None
Job Shift
Day
Job Category
Information Technology
Description
2024 DESKTOP SUPPORT INTERNSHIP
Resources for the Future is an independent, nonprofit research institution in Washington, DC. Our mission is to improve environmental, energy, and natural resource decisions through impartial economic research and policy engagement. We are looking for an IT Desktop Support Intern to join our IT team for the summer.
This position is in-person at our offices in Washington DC. There are options for teleworking days, but it is not eligible for 100% remote work.
Responsibilities:
The Desktop Support Intern will provide support to the IT team in the following areas:

• Assist the IT team providing technical support, troubleshooting computer software and hardware issues.
• Assist organizing and maintaining RFF computers and systems.
• Support the IT team creating and updating systems documentation for users.
• Assist with internal staff meetings, troubleshooting AV and online connectivity issues to MS Teams, Zoom and other online platforms.
• Assist and collaborate with IT projects under the guidance and supervision of senior IT staff.

Preferred Knowledge, Skills, and Abilities

• Attitude, aptitude, and adaptability to learn new technologies.
• Collaboration, teamwork, and initiative.
• Effective communication skills.
• Proficiency in Windows 10, Windows 11, and Microsoft 365 knowledge is a plus.

• Computer hardware, software setup, and configuration skills.
• Basic network knowledge and skills.
• Physical ability and strength. The role requires mobility and may involve lifting up to 40lbs. occasionally.
• Availability to work on-site in our Washington, DC office, from Monday to Friday, up to 35 hours per week for at least 3 months.

This internship can offer you the added knowledge to help complete your education requirements as well as experience to land a career in today's competitive market. This internship offers flexible hours within a Monday-Friday, 9-5 workweek, from a 20-hour minimum part-time position to a 35-hour full-time position. Hourly/Stipend pay. The position begins immediately and is a three (3) month commitment with a possibility of extension.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, some standing, walking, sitting, bending, and carrying of light items such as books and papers is required.
Working Conditions
The work may involve everyday light risks and discomforts, which may require normal safety precautions typical of such places as offices, meetings, and training rooms, etc. The work area is adequately lighted, heated, and ventilated. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description may not describe all duties, responsibilities and skills associated with this position. It is intended to portray the major aspects of the job and is not meant to be all inclusive. Other duties or skills may be required.
Commitment to Diversity, Equity and Inclusion
RFF (Resources for the Future) is committed to the letter and spirit of diversity, equity, and inclusion. It does not discriminate on the basis of race, color, religion, gender, sexual orientation, or national and ethnic origin in hiring and employment, nor in the administration and other programs. RFF's Vision for a Diverse, Equitable, and Inclusive Future.
RFF has made the safety of our staff and community a top priority. As a part of that commitment, all staff and visitors are required to be fully vaccinated against COVID-19, as defined by the CDC. RFF will require all staff and visitors to submit proof of complete vaccination against COVID-19 to work in our office.
Visit our FAQ page to find out what it's like to work at a world-class, policy-oriented research organization in the heart of Washington, DC.