Jay Lawson - State Farm Agency, located in Woodland Hills, CA is currently looking for a talented, caring, professional to join our team as a Full-Time Customer Service Representative. This is a position focused on Customer Service and Sales for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Insurance experience is not required as we will train the right person with the right skill set.

Please only apply if you meet the below criteria:

1. Willing to obtain a Property and Casualty Insurance License

2. Ability to commute to/from our Woodland Hill office location (this is NOT a remote position, you must be able and willing to come into the office to work)

3. Background in insurance, financial, business or related field.

4. Experience with Salesforce preferred.

5. Must having working knowledge of computers and social media.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

You will receive:

• $50,000 - $80,000
• Paid time off (vacation and sick days)
• Health Insurance - Stipend
• 401K Retirement account (Matching)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Customer Service experience and/or Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Excellent communication skills - written, verbal and listening.
• Self-motivated
• Detail oriented
• Proactive in problem solving.
• Ability to work in a team environment.
• Ability to assess customer needs and conduct effective interviews.
• Ability to effectively relate to a customer.
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Ability to commute to/from Woodland Hill office location

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.