Description

POSITION OVERVIEW:

As a Customer Service Representative at Tax Relief Helpers, your primary responsibility is to handle incoming calls from customers or other parties, effectively address customer complaints, direct calls to the appropriate personnel, and ensure client satisfaction. You will play a vital role in fielding calls, addressing customer complaints, and ensuring clients' needs are met promptly and effectively. We offer a competitive compensation package and opportunities for growth within our dynamic team.

KEY RESPONSIBILITIES:

• Field incoming calls from customers or other parties and address their inquiries or concerns.
• Effectively handle customer complaints and escalate issues when necessary.
• Direct calls to the appropriate personnel or departments as needed.
• Ensure client satisfaction by addressing their needs and concerns to the best of your ability.
• Mitigate issues to prevent client dissatisfaction that could lead to refunds.
• Maintain accurate records of customer interactions and transactions.
• Adhere to company policies, procedures, and compliance standards in customer interactions.

WE’RE LOOKING FOR CANDIDATES WHO ARE: 

• Driven and hardworking, with a keen interest in learning and personal growth.
• Coachable, with a willingness to embrace training and feedback to enhance their sales skills.
• Meticulous attention to detail and high sense of accountability.
• Excellent communicators, capable of building trust and rapport with clients over the phone.
• Outgoing and personable while exhibiting professionalism at all times.
• Adaptable, with the ability to adhere to company standards.
• Able to work in a fast-paced, high-energy environment.
• Able to handle challenging situations professionally, including dealing with difficult clients, and maintaining composure and professionalism.

BENEFITS:

• $22 - $25 hourly compensation
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan
• Paid sick leave and access to an Employee Assistance Program.
• Exclusive discounts and subsidized gym memberships.

Qualifications

SKILLS AND QUALIFICATIONS:

• High school diploma or equivalent.
• Proficiency in Spanish strongly preferred.
• Previous call center experience preferred.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Customer-focused mindset and ability to satisfy clients' needs effectively.
• Strong attention to detail and accuracy in record-keeping.