• College degree in IT or a minimum 2 years of relative Information Technology work experience
• Microsoft Certification or two (2) years of experience in advanced Microsoft Windows 10 or Windows 11
• Advanced experience with wireless protocols, devices and infrastructure
• Knowledge of rugged mobile handheld computers for commercial and industrial applications
• Advanced PC troubleshooting Knowledge
• Proficient with computer software and hardware installation, upgrades and repairs
• Proficiency at intermediate level of Microsoft applications
• Ability to communicate (read and write) effectively in English in a business environment
• Must have the ability to read, write, and speak English at an intermediate level
• Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
• Ability to respond to emergency calls 24 x 7
• Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts
• Ability to think logically and follow procedures and instructions
• Ability to analyze and solve problems in a constantly changing environment
• Self-starter with ability to perform under pressure
• Excellent communications, analytical, problem solving, and time management skills
• Bilingual (English and Spanish)

• While performing the duties of this job, the employee is continuously required to use hands and fingers
• The employee alternately and frequently is required to talk and/or hear, sit, stand and walk
• Climb and work in high places such as heavy equipment, rooftops and poles, in order to access computer devices, wireless equipment video cameras
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains and troubleshoots problems with network, wireless infrastructure and wireless devices
• Documents and tracks each issue (in incident/problem management system), and escalates issues that require more advanced research and troubleshooting.
• Assists with Servers and LAN Operations
• Collaborate with all vendors to implement new solutions and troubleshoot existing systems
• Responsible for providing desktop and network support to employees by identifying, troubleshooting and resolving complex technical problems
• Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc) as well as boxing the equipment and transferring to warehouse for storage
• Insures proper data backups are performed
• Responds to telephone calls, e-mails and personnel requests for technical support

• Develops scheduled project deliverables, milestones and required tasks
• Trains employees on use of new hardware and software products
• Other special projects as assigned by Management
• Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job
• Ability to communicate (read and write) effectively in a business environment
• Ability to think logically and follow procedures and instructions
• Excellent problem-solving and time-management skills

• This position works under immediate supervision and reports to Regional IT Manager. Employee relies on instructions and pre-established guidelines to perform the functions of the job. This position does not exercise supervision over any position.

• Work is performed primarily in office
• Work is frequently performed in outdoor environments, during day and night shifts exposed to changing weather (temperature & humidity)
• The employee occasionally works near moving vehicles/trucks/equipment and/or mechanical parts
• The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals
• May be required to work on holidays and weekends as necessary
• The noise level in the work environment is usually quiet to moderate when work is performed in the office environment. The outdoor environment may be moderate to loud depending on the area

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear appropriate PPE as instructed by immediate supervisor
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
• We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to accommodations@seaboardmarine.com