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Who are We?
Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities, and advertising to cities. From free internet access to way-finding to real-time information, our products make city life easier and more sustainable. We further enrich cities with experiential programming that inspires and engages people throughout their day. With valuable, diverse audiences in America's top cities, we provide innovative, data-driven solutions for brands to reach urbanites at scale.
Who are We?
Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities, and advertising to cities. From free internet access to way-finding and real-time information, our products make city life easier and more sustainable. We further enrich cities with experiential programming that inspires and engages people throughout their day. With valuable, diverse audiences in America's top cities, we provide innovative, data-driven solutions for brands to reach urbanites at scale.
Intersection is the managing partner of CityBridge, which owns the franchise contract with NYC for the LinkNYC project. This "smart" city kiosk provides various services that include WiFi, access to emergency services, city messaging and advertising. Through the LinkNYC network, we provide free equitable access to connectivity, information, and telecommunications services, enriching the lives of everyone in New York City's five boroughs. These free services are funded through the sale of advertising and commercial wireless services, and we're expanding LinkNYC to be the leading digital Out of Home media platform and 5G infrastructure provider in New York City. Intersection is searching for a Director of Field Ops to lead the team that supports the repair and maintenance of the LinkNYC Kiosks and Link5G poles in NYC.
What is the role?
Manage the LinkNYC Field Operations Center, providing critical operational support for LinkNYC, based out of Long Island City. Provide oversight and accountability for local repair and technical operations, regular maintenance activities and required inspections of functionality. Provide leadership and supervision for the Field Operations team which includes both Union & Non-union employees on day and night shifts. Field Operations responsibilities include Link cleaning & inspections, Link maintenance, and Link repairs. Technical repair operations responsibilities include performing issue triage and resolution which may include component replacement. Role also will be responsible for review and recommendations of process improvements for Operations with a focus on enhancing quality control and assurance. Additionally, responsible for reviewing and monitoring daily staff scheduling and work assignments to ensure proper coverage and operational efficiencies. The Director of Field Ops will monitor and track the vehicle fleet to ensure proper operation and service schedules, as well as develop and implement training programs to improve employee performance and efficiency.
Within your first month, you will:
Within your first two months, you will:
Within your first three months, you will:
In your first year, you will:
You're great for this role because:
At Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It's our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it's our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.
Full Time
$157k-187k (estimate)
04/24/2024
05/07/2024
intersection.com
CHICAGO, IL
200 - 500
2015
Private
CHRIS PEZZELLO
$200M - $500M
Business Services
Intersection is a technology and media company that provides informational systems and transit solutions in cities, airports and public spaces.
The following is the career advancement route for Director, Field Operations positions, which can be used as a reference in future career path planning. As a Director, Field Operations, it can be promoted into senior positions as an Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Field Operations. You can explore the career advancement for a Director, Field Operations below and select your interested title to get hiring information.