Who We Are:

The International Multiple Sclerosis Management Practice together with our research affiliate, Tisch MS Research Center of New York are currently the largest MS center in the world designed to deliver the very best of applied research and individual-based care for people with MS. We have a full-time staff of over 90 people. From nurses to administrators, neurologists to scientists, our staff is dedicated to ensuring an unparalleled experience at our Center.

The IMSMP has a clear and concise goal — maintain a perfect vision of how health care should be delivered and how patients should be treated. Our mission is to provide the best care in the world for people with multiple sclerosis.

The International Multiple Sclerosis Management Practice (IMSMP) is seeking an Administrative Assistant for our outpatient medical practice. This is an important role that serves as the first point of contact for our patients and sets the tone for a positive experience. The ideal candidate will have exceptional customer service skills, attention to detail, and the ability to work collaboratively as part of a team. This position also includes administrative coordination work, including serving as a stem cell liaison between our clinical practice, clinical trials, and patient status. Requires someone with compassion and the ability to manage communication of sensitive information.

This is a full-time, on-site position Monday-Friday, with the potential for a 4-day workweek. The role involves:

• Manage the front desk: greet patients, answer/screen calls, check patients in and out
• Provide assistance to patients in-person, on the phone, or by email with discretion and hospitality
• Perform administrative tasks such as record-keeping and scheduling appointments across departments
• Serve as a stem cell liaison, coordinating between clinical practice, trials, and patient status
• Demonstrate compassion when communicating sensitive information to patients
• Promote a professional and welcoming atmosphere to enhance patient experience
• Maintain cooperative relationships with physicians, nurses, and clinical staff
• Other duties as needed

Qualifications

• High school diploma/GED required, associate's degree or above preferred
• Background in fast-paced customer service role preferred
• Proficient in Microsoft Office, Google Suite
• Exceptional customer service and communication skills
• Extreme attention to detail and ability to take initiative
• Dedication to completing projects in a timely manner

Compensation is based on the individual's unique knowledge, qualifications, experience, and expected contributions.

www.imsmp.org

IMSMP is an Equal Opportunity Employer, supporting a diverse work environment that fosters communication and involvement, while providing reward and recognition for team and individual achievement. All qualified individuals seeking job opportunities with the International Multiple Sclerosis Management Practice and Tisch MS Research Center of New York will receive consideration for employment without regard to race, color, religion, sex, physical impairment or national origin.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Neurology

Schedule:

• 8 hour shift

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• New York, NY 10019: Relocate before starting work (Required)

Work Location: In person