About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

The Benefits Analyst reports to the Director of Benefits and is responsible for day-to-day administration of the Americas Benefits Program. This position interacts with internal and external stakeholders, including current and former employees, beneficiaries, HR, accounting, legal, and payroll. To be successful in the role, the Benefits Analyst will need to be a problem solver and possess exceptional analytical and customer service skills.

Essential Duties and Responsibilities:

• Provides administrative and analytical support to the Americas benefit program (US, Canada, Mexico), including enrollment, financial reconciliations, analysis, technical and customer support
• Responsible for partnering with benefits administration provider to ensure system integrity and address any issues timely
• Manages benefit invoicing process including routine reconciliations in collaboration with payroll and external vendor partners
• Provides internal consulting to HR colleagues, employees and other customers concerning benefit plans and provisions, and related compliance requirements
• Responds to benefit inquiries from current and former employees in a timely manner
• Partners with stakeholders to document administrative procedures, processes and workflows and makes recommendations for process improvement to continuously improve efficiency
• Manages IHG’s wellness program including educational campaigns, events, and Health Fairs; Identifies communication and education opportunities
• Supports the Benefits Manager with US open enrollment
• Liaise with vendor partners to ensure accurate transmission of files
• Conduct and/or participate in benefit surveys; analyze results; and provide recommendations regarding policy/program revisions to leadership to ensure the Company’s competitive posture is maintained
• Supports internal and external audits of benefits programs
• Maintain program contracts, addendums and renewals
• Other projects as assigned

Minimum Requirements:

• Requires a BA degree and a minimum of 3 years of progressively responsible broad based, employee benefits experience; or any combination of education and experience, which would provide an equivalent background.
• Benefits certification(s) desired.
• Knowledge of relevant federal and state regulations affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, Section 125, Workers Compensation and Department of Labor
• Ability to take initiative, multitask, prioritize, meet deadlines and work well under pressure
• Strong analytical skills with an understanding of benefit plan designs
• Strong problem-solving skills with ability to apply resolutions
• Strong communicator with excellent interpersonal skills and a proven ability to work in a collaborative, team-oriented environment
• Exceptional attention to detail required
• Ability to provide excellent customer service
• Proficient in Microsoft Office

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.