192 Service desk technician Jobs in Chicago, IL
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Insight Global is Hiring a Service desk technician Near Chicago, IL
Position : REMOTE Service Desk Technician
Location : REMOTE - Office based out of Denver
Duration : 3 Month Contract
Rate : $19-21 / hr
Bilingual with Spanish preferred!
Required Skills and Experience :
- 3 years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background
- Some / Limited Intune MDM / MAM experience (Bomgar / BeyondTrust / Intune)
- Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.)
- Experience in call center (30 call / day)
- Ticketing Experience (ServiceNow preferred)
- Experience logging calls from end users
- Excellent Communication Skills
- Able to pass a background and drug test
Job Description :
Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company.
This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues.
We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills.
You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform.
The first 2-3 months of this contract will be dedicated to an iOS MDM Project where the company is going to be asking about 4500 employees to switch the email address associated with their Apple IDs and they expect some volume from that.
They're going to start testing this out within just IT teams asap, then begin the mass roll-out starting in early-to-mid-March.
The project is expected to taper off by end of May.
Profile >
Sign-In & Security >
update email address
May need some password reset help
Can leverage Bomgar / BeyondTrust app to remote in and help guide users.
A PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!
Last updated : 2024-03-25
Job Summary
Full Time
Business Services
$52k-65k (estimate)
03/27/2024
03/28/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Service desk technician include Help Desk, Customer Service, Service Desk, Active Directory, Communication Skills, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
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Quotes from people on Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.
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