10 Service Desk Analyst Jobs in Louisville, KY
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Insight Global is Hiring a Service Desk Analyst Near Louisville, KY
Insight Global is helping build out a Service Desk team for one a fortune 50 company within the food and quick service restaurant industry. Currently we would like to bring on 4 individuals in entry-level roles to help grow alongside a team and eventually move up into higher tier support positions.
This position will be onsite for the first 4-6 weeks so we can help provide quality training, and after training this will be a fully remote position. The majority of this person's responsibilities will be handling a wide variety of infrastructure and software related support. This is a Tier 1 support role, primarily helping handle calls, chat and tickets. On average this person will likely communicate and help support 35 individuals each day in navigating and resolving any incidents. We are looking for people with a growth mindset who want to learn a wide variety of networking, hardware, software, systems and related troubleshooting support.
Desired Skills & Experience:
Education or 6 months on internship, co-op or professional IT experience
Open to evening or night shift: We have 2 openings from Noon to 9PM and 2 openings from 3PM - 12PM
Great communicator and enjoys finding solutions to complex problems
Thank you in advance for taking some time to review this position. If you may be interested in learning more please respond with your resume. From there we can schedule a brief introductory call to go over the details and see if this aligns with your career path. We look forward to connecting and take good care!
Job Type: Full-time
Pay: Up to $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
Experience:
- IT support: 1 year (Required)
Ability to Relocate:
- Louisville, KY 40213: Relocate before starting work (Required)
Work Location: Hybrid remote in Louisville, KY 40213
Job Summary
Full Time
Business Services
$45k-55k (estimate)
04/28/2023
04/24/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Service Desk Analyst include Troubleshooting, Customer Service, Service Desk, Active Directory, Written Communication, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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