Imperial Sportbikes – Service Manager

Opportunity Snapshot

Are you an experienced leader with a passion for powersports? Do you thrive in a fast-paced environment, where every day brings new challenges and opportunities to make a difference? If so, we want you to join our team as a Service Manager!

Our dealership is seeking a motivated individual to lead our service department. As the Service Manager, you will be responsible for ensuring the highest level of customer satisfaction and maintaining an efficient and profitable service operation. You will manage a team of skilled technicians and service advisors, and work closely with other departments to deliver exceptional customer experiences.

Imperial Sportbikes is located a few minutes from downtown Denver, Colorado, in a 20,000 square foot facility. We opened in 2006 as an eCommerce store selling used motorcycle parts. Today we are the #1 dedicated Aprilia dealership in the country, with customers coming in to pick up motorcycles from around the nation. 

Our service department has grown to the point where we need to expand and interview for a great service manager. We currently have four full-time motorcycle technicians, a full schedule, but we’re missing a Service Manager.

We are committed to establishing long-term, mutually satisfying relationships with both our team members and our customers.

For this opportunity, we are looking for a strong candidate with proven experience as a service manager in the motorcycle or similar industry. Must be very proficient with a DMS, processes, customer service, leadership, scheduling, write-ups, organization, and people management skills.

The successful candidate will be responsible for hiring and developing a top-performing service team.

What You'll Bring to the Table

• Genuine interest and passion for motorcycles, riding, and the motorcycle culture, which enables you to connect with customers and team members on a personal level.
• 5 years of experience in powersports service management or a related field.
• Self-motivated, self-directed, and driven to win.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Excellent customer service and communication skills, with a focus on building and maintaining relationships.
• Technical knowledge and experience in powersports equipment and repair processes.
• Strong organizational and problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Proven ability to analyze and interpret data to make informed business decisions.
• Experience with inventory management and control systems.

What's In It For You?

• Opportunity for growth – We are a growing company with plans to continue rapid expansion. Rapid company growth provides consistently upward commission opportunities.
• Challenging working environment – You will never be bored. This is a hands-on Service Manager opportunity to do everything it takes to satisfy our clients.
• Competitive salary and benefits package

Your Role

As the Service Manager, you will engage Imperial Sportbikes as if it was your own business. You will manage day-to-day operations of the service team while helping the Sales and Parts departments achieve their department and company goals.

• Manage the day-to-day operations of the service department, including scheduling, invoicing, and inventory management.
• Lead, motivate, and develop a team of service technicians and advisors.
• Ensure that all work is completed to the highest quality standards and within the specified timeframe.
• Proactively identify opportunities to improve processes and procedures to increase efficiency and profitability.
• Develop and maintain relationships with customers, vendors, and other key stakeholders.
• Manage customer complaints and ensure timely resolution.
• Monitor and analyze sales department performance metrics to identify areas for improvement.
• Ensure compliance with all safety regulations and company policies and procedures.

Keys to Success

Exceeding expectations is not only the key to our company's success but also the key to your success within this role. At a fundamental level, your performance will depend on the satisfaction of your clients. Additional keys to your success include: 

• Efficiency. Able to produce significant output with minimal wasted effort.
• Honesty/integrity. Does not cut corners. Earns trust and maintains the confidence of others. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Organization and planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Aggressiveness. Moves quickly and takes a forceful stand without being overly abrasive. Takes massive action at attack speed.
• Follow-through on commitments. Lives up to verbal and written agreements, regardless of personal cost. Work-Life Integration. High Do-to-Say ratio.
• Enthusiasm. Exhibits passion and excitement over work. Has a can-do attitude. 
• Strategic thinking/visioning. Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends. 
• Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• Ability to hire A-Players. Sources, selects, and sells A-Players to join the company.
• Ability to develop people. Coaches people in their current roles to improve performance and prepares them for future roles.

More About Our Company

Imperial Sportbikes is Colorado’s largest Aprilia dealer. Family-owned and operated since 2006, we specialize in motorcycle service, sales, parts, and culture. Imperial Sportbikes is your one-stop shop for all things sportbike:

• Colorado’s largest franchised Aprilia dealer.

• The nation’s largest dedicated Aprilia dealership.

• Large selection of pre-owned motorcycles.

• Full-service Service Department with mobile and in-house dyno.

• Access to all major aftermarket gear, parts, and accessories.

• Large selection of high-quality used parts shipped all over the world.
• Extensive riding and racing knowledge.