SUMMARY

The Service Manager position is responsible for managing the mechanics, vendors, inspectors and yard crews engaged in the maintenance, repair and storage of trailers and. Responsibilities include preparation of tractors and trailers for customer delivery, modifications, preventative maintenance, emergency breakdowns, parts inventory, recording and maintaining documentation of work performed, overseeing facility maintenance, and handling shipping/receiving of equipment in yard.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meets daily with sales and operations personnel to discuss filling upcoming orders and demands for equipment.
• Plans, schedules, and distributes work to mechanics.
• Uses repair orders to record all work performed and submits a list of equipment numbers completed each day.
• Writes estimates and purchase orders for repairs or modifications to trailers and tractors equipment.
• Ensures compliance with all federal, state, and local government and company standards for reliability and safety.
• Oversees shipping/receiving responsibilities, including inspecting, storing, and retrieving inventory.
• Drives and spots equipment in yard.
• Orders parts and reports all costs of equipment added to fleet.
• Ensures that inspectors track all client bill backs.
• Logs hours spent on repairs.
• Responsible for the safe operation of shop and yard areas.

SUPERVISORY RESPONSIBILITIES

Responsible for the management and supervision of branch shop. May directly perform all or most activities listed above or accomplish activities through a staff of operations personnel which may include shop clerk, shop foreman, mechanics, equipment inspectors, and truck drivers.

Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

A High School Diploma or general education degree (GED), or five years related experience and/or training; or equivalent combination of education and experience in management and supervision is required.

OTHER SKILLS AND ABILITIES

• Strong work ethic and a desire to succeed.
• Excellent communication skills, both oral and written.
• Attention to detail and highly organized.
• Proficient in Word, Excel, Outlook, and databases

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Communicates with a wide range of individuals from yard staff to upper management.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic algebra and geometry. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands to finger, handle or feel; and to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Must operate equipment such as phone, computer, copy machine, fax machine, fork truck, yard goat, hand tools, and refrigerated trailers.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to working near moving mechanical parts, working in high precarious places, toxic or caustic chemicals, and risk of electrical shock. The employee is frequently exposed to fumes or airborne particles. The noise level in the work environment is usually moderate to loud.

The candidate must be able to pass a pre-employment background check and drug test.

Mckinney Trailer Rentals is an Equal Opportunity Employer