Customer Service Representative

Company: Amerikoastal Ventures LLC DBA: Imperial Foods, Biedermann and Sons, Sweet Secrets Chocolate.

Location: 1899 High Grove Lane, Naperville, IL, 60540

About Us: Amerikoastal Ventures is a dynamic and innovative small business operating in ecommerce and wholesale trade. Since 2020, we have successfully acquired three legacy businesses as part of our M&A growth strategy. Sweet Secrets Chocolate is a boutique confectionary business with an emphasis on corporate gifting. Imperial Foods is a national distributor of gourmet and specialty food items. Biedermann and Sons is a wholesale candle, candle accessories and gitware line found in retailers all across the US. Our team is dedicated to delivering exceptional products/services and providing top-notch customer experiences.

Job Description: As a Customer Service Representative, you will be the first point of contact for our customers, providing support and assistance with their inquiries, concerns, and requests. You will play a crucial role in ensuring customer satisfaction and maintaining our company's reputation for excellence in service.

Responsibilities:

1. Respond promptly to customer inquiries via phone, email, chat, or social media platforms.

2. Provide accurate information about products, services, pricing, and policies.

3. Assist customers with placing orders, processing returns, and resolving any issues or complaints effectively and efficiently.

4. Identify and escalate priority issues to the appropriate department or supervisor for resolution.

5. Keep detailed records of customer interactions and transactions using our CRM system.

6. Follow up with customers to ensure their needs have been met and their concerns have been addressed satisfactorily.

7. Collaborate with other team members to improve processes and enhance the overall customer experience.

8. Coordinate with warehouse operations to ensure timely fulfillment of customer orders.

Requirements:

· Previous experience in customer service or a related field.

· Excellent communication skills, both verbal and written.

· Strong interpersonal skills and the ability to build rapport with customers.

· Problem-solving abilities and a proactive approach to addressing customer needs.

· Proficiency in using CRM software and other customer support tools.

· Ability to multitask and work effectively in a fast-paced environment.

· Flexibility to adapt to changing priorities and schedules.

Benefits:

· Competitive starting salary at $50,000

· 10 days paid time off

· Health insurance

· Opportunities for professional development and growth

· Fun and collaborative work environment

How to Apply: If you are enthusiastic about customer service and making a positive impact, we would love to hear from you! Please submit your resume and a cover letter detailing your qualifications and why you are interested in joining our team to mgannon@imperial-foods.com

Equal Opportunity Employer: Amerikoastal Ventures is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Naperville, IL 60540: Relocate before starting work (Required)

Work Location: In person