BGSF is seeking contract to hire Customer Service Representative for our well-established insurance network client located in Naperville - growth potential!

· 4 -month contract to hire

· Required start date May 6, 1st day of training

· Hybrid training schedule - up to 6 weeks, Mondays are virtual, Tuesdays - Fridays are onsite, 800am - 430pm

· Hybrid work schedule after training - Mondays and Fridays work from home; Monday – Friday 800am - 430pm, 830am - 500pm or 900am - 530pm

· $18.00 - $20.00/hr, DOE

· Requires 1 years dental office front desk and/or dental or medical insurance call center experience; knowledge of insurance claims process; call metrics/hold time; communication skills; system savviness; stable employment history; Bilingual Spanish a major

· Virtual interview

· Acceptable background check, drug test and employment verification results, in addition to two favorable references required

· Offers expectation of hire with stability and longevity, mdv after 60 days, and full benefits upon hire

Duties and Responsibilities

· High volume customer service and claim related calls

· Submitting claims

· Making claims follow up calls

· Checking/verifying coverage

· Submitting appeals

· Billing

· Adhering to established metrics and goals - call volume, hold time

Highly Desired

· 1 years dental office front desk/dental or medical insurance call center experience

· Proven success in metrics-oriented environment

· Bilingual Spanish a major

· Knowledge of insurance claims and reimbursement practices - processing policies, deductibles, maximums

· Coordination of Benefits (COB)

· Terminology

· MS Office, system savvy

· Written and verbal communication skills

· High School Diploma or GED