You haven't searched anything yet.
**Customer Service Associate I**
* Naperville, IL
* Part-Time
* Recreation
* Customer Service Associate I
******Salary:******
$14.00/hr
****Schedule:****
2 shifts available:
1) Wednesday/Friday: 8:30AM-1:30 PM, Sunday: 12:30PM - 6:00PM
2) Wednesday/Friday: 1:30PM - 6:00 PM, Sunday: 12:30PM - 6:00PM
**Overview:**
Under the direct supervision of the Customer Service Manager, the Customer Service Associate I performs a variety of customer service functions relating to membership sales, activity registration, facility rentals, program communication and facility service-desk duties.
**Essential Duties and Responsibilities:**
- Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.
- Successfully operate multiple computer software packages simultaneously in order to assist customers.
- Ensure confidential use of customer information, including credit card transactions and household account information.
- Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
- Successfully balance receipts, reconcile transactions and prepare daily bank deposits.
- Inform participants of waitlist availability, class cancellations or changes via phone and email.
- Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
- Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers.
- Comply with District financial policies. Communicate budgetary requests to supervisor.
- Act as a resource agent for community by taking initiative to seek and share information.
- Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations.
- Maintain a proactive approach to safety and risk management. Report all accidents, incidents and unsafe conditions in a timely manner.
**Other Duties and Responsibilities:**
* Respond to all customer comments and questions in a timely fashion.
* Respond appropriately to safety and emergency situations.
* Follow all necessary procedures to open and/or close facility spaces.
**Knowledge, Skills, and Abilities:**
* Excellent telephone technique, etiquette and high volume handling skills.
* Excellent written and verbal communication skills.
* Ability to professionally attend to the needs of customers. Address complaints and resolve concerns as needed.
* Handle confidential situations in a professional manner.
* Strong command of the English language and proper grammar.
* Ability to work with a diverse population and large spectrum of demographics.
* Ability to organize, gather and retain a large volume of information for use in assisting internal and external customers.
* Acquire excellent knowledge of all internal departments.
* Strong math aptitude in reconciling daily work, preparing deposits, etc.
* Attention to detail and accuracy.
* Display initiative and independent thinking skills.
* Experience with different types of tender, credit cards and other point of sale items beneficial.
* Ability to multi-task and be an effective team member in a fast-paced environment.
**Education and Experience:**
* Minimum one (1) year customer service experience preferred.
* Valid Drivers license and the ability to arrive to work at any customer service desk in multiple facilities on time and to change facilities throughout the day on occasion.
* Must be 16 years of age or older.
**Special Considerations**:
* Requires flexibility of work schedule to accommodate Park District facility hours, rentals, programs and events.
* Must be available to work weekend rotations and some evenings.
* Subject to inside environmental conditions.
* Sustained posture in a seated or standing position for prolonged periods of time.
* Continuous exposure to computer screens.
* Occasionally lift, carry and move light weight objects (20 lbs.)
* Ability to travel to and work at all Naperville Park District public facilities.
Full Time
$41k-51k (estimate)
04/29/2024
05/18/2024
napervilleparks.org
NAPERVILLE, IL
1,000 - 3,000
1966
Private
$5M - $10M
The following is the career advancement route for Customer Service Associate I positions, which can be used as a reference in future career path planning. As a Customer Service Associate I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate I. You can explore the career advancement for a Customer Service Associate I below and select your interested title to get hiring information.