20 Customer Experience Representative Jobs in Naperville, IL
Next Door & Window Company - Naperville is Hiring a Customer Experience Representative Near Naperville, IL
Why work for NEXT Door & Window?
- Hourly pay plus performance based bonus opportunities
- Wonderful opportunity for career growth and promotions
- Employee loyalty as many of our employees have been with us for 10 years
- 401K with profit sharing
- Health and Dental benefits
- Paid holidays off
- Flexible Spending account offered
- Holiday parties
- Monthly in office events
- Spirit Days
- Paid vacation that increases with seniority
Customer Experience Representative Job Responsibilities:
- This position is on site in the Naperville office Monday-Friday from 9:30am-6pm with the occasional Saturday shift required.
- Upon completion of training (takes place in Burr Ridge, IL), this person will be expected to work in Burr Ridge showroom two or three times per month.
- Handles lead inquiries and convert to appointments to meet and exceed monthly lead goals.
- Enters all leads into our Salesforce CRM in accordance with Next Door and Window CERT Team (Customer Experience Relationship Team) procedures
- Resolves customer problems/discrepancies in an expeditious and tactful manner and refers them to the appropriate person/solution.
- Fields all incoming calls and route to appropriate person or solution. This includes resolution of all customer inquiries.
- Provides customers with accurate information regarding all products and services.
- Follows up on online inquiries in a timely manner with a 3-minute turnaround time.
- Performs basic data entry of prospect information into our Salesforce CRM
- Follows up with unsold sales as assigned in Salesforce CRM.
- Completes outbound calls daily including telemarketing calls.
Customer Experience Representative Desired Qualifications:
- High School Diploma or equivalent.
- Customer experience and/or inside sales required
- Flexible work schedules including Saturdays
- General job skills being sought include the following: Excellent oral communication skills, written communication skills, interpersonal skills, organizational skills,
- Previous customer service experience required
- Computer literacy skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary
Full Time
$39k-49k (estimate)
03/03/2024
05/29/2024
The job skills required for Customer Experience Representative include Customer Service, Written Communication, Data Entry, Organizational Skills, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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