Customer Service/Retention Representative, Experienced Jobs

The Customer Service/Retention Representative, Experienced addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Experienced requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Experienced typically reports to a supervisor or manager. Working as ... a Customer Service/Retention Representative, Experienced typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. More
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