Become a part of our caring community and help us put health firstThe Client Manager is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Client Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Job Responsibilities

• Meets retention and cross-sell objectives for assigned book of business (100 Specialty Only clients).
• Acts as a strategic business partner to Humana’s Group Sales Representatives, clients, agents, and consultants for positioning Humana’s health and wellness solutions, while meeting membership objectives.
• Seeks opportunities and partner with Specialty Sales Executive to execute cross sell strategies by adding new Humana lines of business.
• Coordinates the renewal process, including the formal Request for Proposal process with internal partners: Underwriting, Corporate Proposal Team, Account Installation, Service, Leadership team. This includes reviewing the proposal; leading the internal strategy call with the proposal team; developing proposal strategy; reviewing proposal responses; developing Executive Summary and timely submission.
• Maintains the contractual obligations and reporting requirements, including Performance Guarantees and works with the Humana functional areas to provide the required data. Will also work with the regulatory, compliance and legal departments to complete and execute agreements.
• Client reporting to be leveraged in maintaining / cross sell additional lines of business. These reports may include but not limited to reports such as Premium versus Claims (PVC) reporting; Plan Compass; Plan Pulse Utilization; Custom Ad Hoc reports; Custom Performance Guarantees; Geo Access; Network Disruption
• Main group contact for account installation, benefit plan changes, audits, and special service requests, working alongside the service and customer service teams to meet client’s expectations.
• Represents Humana at community events, associations and industry organizations related to our organizational goals.
• Liaison between assigned clients and Humana internal areas for escalated issues requiring special handling.
• In-depth analysis of reporting related to, trends and utilization to consult clients with benefit and service solutions. 
• Will work collaboratively with various internal departments such as Product, Contracting, Implementation, Underwriting and Actuary to support the client’s strategic goals.
• Coordinates resources for client Open Enrollments, on site events and activities.
• Works closely with dedicated internal teams for assigned clients- On Site representatives, Open Enrollment Hotline, Billing & Enrollment Single Point of Contact, or others to set and meet client expectations.
• Co-creates custom communications alongside Marketing and the client for materials such as Open Enrollment materials, educational flyers, marketing events and onsite clinical programs
• Point-person for assigned client finalist presentations, coordinating with internal and external stakeholders, including Humana Senior Leadership team.
• Leads the Open Enrollment strategy for assigned clients
• Strong understanding of market dynamics, including competition, trends, influencers, and history.

Additional Desired Qualifications

• Executive presence
• Business and Financial Acumen
• Strong communicator- written, verbal and presentation skills
• Develops positive, collaborative client relationships

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree or equivalent experience required.
• 8 years’ client management within the Healthcare continuum to large employers, with expertise in Dental and Vision and/or Group Benefits
• Understanding of employer procurement process
• Consultative selling background and experience
• Experience influencing C-suite Executives either directly or through a broker medium
• Active life and health license
• Must be located in NC / TN

Additional Information

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

· Satellite, cellular and microwave connection can be used only if approved by leadership

· Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

· Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

· Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

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Scheduled Weekly Hours

40

About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.