About us

Hotel Ella is a small business in Austin, TX. We are innovative, social, collaborative and the narrative we provide for our guests stems from the culture we work at maintaining for our team members. As our generation of guests seek more meaningful experiences, our team seeks more meaningful work. We work hard to deliver that by empowering each team member to reach their full potential..

Our work environment includes:

• Food provided
• Growth opportunities

Job Summary

The Front Office Manager is responsible for overseeing the Front Desk, Night Audit, Guest Services, and Valet operations. Collaborating with all internal departments, the Front Desk Manager ensures seamless guest experiences and leads the front-of-house operations for the hotel.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Adhere to all standards of operation, policies and procedures, manuals, training material, memos, and verbal instruction.
• Work closely with hotel leadership to oversee the day-to-day operations of the hotel while supporting all aspects of the guest experience.
• Manage departmental budget P&L and communicate relevant goals and strategies to the team.
• Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience.
• Establish and develop guest loyalty through guest retention initiatives.
• Oversee and develop concierge program initiatives and cultivate relationships with the community.
• Provide training and development opportunities for all team members.
• Collaborate with the hotel operations leadership team to establish department goals metrics.
• Monitor performance, develop strategies, and communicate with teams.
• Serve as the main point of contact and liaison to VIP guests and key stakeholders.
• Communicate key updates to marketing and sales teams to further engage guests and community.
• Establish and maintain consistent, clear, and efficient communication throughout hotel operations teams.
• Create and enact Standard Operating Procedures.
• Understand and deploy assessments for all PMS and IT systems.
• Possess knowledge of all guest services and amenities.
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary.
• Ensure open lines of communication with all departments and management via email, log books, meetings, etc. to ensure all needs of the outlet are met.
• Maintain a high level of cleanliness, sanitation, and safety in the work area.
• Ensure that all equipment is maintained in good, safe working condition.
• Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements.
• Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed.

Qualifications

• Bachelor’s Degree from an accredited four year college or university in a related field or any equivalent combination of education and experience.
• 3 years experience in room operations, food & beverage, or related fields preferred.
• 2 years of related experience leading teams in a fast-paced, high-end operations environment preferred.
• Team player, hard worker, multi-tasker and detail oriented
• Genuine desire to be helpful: able to jump in and assist other departments when necessary
• Experience in guest or customer service
• Flexible in schedule and willing to meet the demands of a complex operation
• Ability to lift, pull, and push moderate weight
• Working with highly talented people who are extremely passionate about their craft

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Parental leave

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person