Join us for this incredible opportunity to be part of our team as a; Assistant Rooms Operations Manager – Front Office at Miraval Austin Resort and Spa located in Austin, TX. Full-timeopportunities available! Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards!

More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality.

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates*

• Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*

• 401K with company match*

• Generous Paid Time Off policy*

• Paid Family Bonding Time and Adoption Assistance*

• Tuition Reimbursement*

• Free colleague meals during shift

• Employee Stock Purchase Plan*

• Access to resort facilities including spa services, programming, hiking trails and gym

• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

• Exact benefit package is contingent on status

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

QUALIFICATIONS

• Communication skills and demonstrate leadership abilities.

• Must possess a true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills.
• Keen attention to detail and drive to create, implement, and follow through on operational initiatives.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 2 years of Hotel Management experience.
• Service oriented style with professional presentations skills.
• Hotel/Hospitality degree an asset.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills.

Essential Functions:

The Role

At Miraval, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each & every guest.

The Assistant Rooms Operations Manager – Front Office is responsible for oversight of day-to-day processes of Arrival Hosts, Bell/Valet, PBX, Night Audit, and Transportation, while also assisting guest experience. The role will have exposure and responsibilities in primarily Front Office, Guest Services, and Transportation with additional oversight in Housekeeping and Laundry. Duties and responsibilities include but are not limited to:

• Manage functions related to the arrival center of the hotel, including arrival / departure experience, Bell/Valet, PBX, Night Audit, and Transportation.

• Upholding encouraging culture, an environment of inclusivity, colleague and guest engagement.

• Anticipating business opportunities to enhance guest and colleague experience.

• Controlling expenses, and driving the highest level of customer service.

• Implementing and maintaining wellness-focused initiatives and programs within the resort
• Maintain guest room inventory with room assignment and upsell planning

• Resolving guest concerns

• Coaching and counseling

• Maintaining departmental standards

• Perform all tasks of a Front Office and Housekeeping as needed to facilitate service

• Staff development, interviewing/hiring, and supporting the team members with their respective areas.

• Insures proper staffing levels and scheduling for customer service goals
• Analyze, investigate, and resolve guest billing queries and/or complaints

• Creative problem solving for efficiencies – ensuring we have the right people in the right place, at the right time.

• Overseeing the operation and maintenance of transportation company partnership.

• Conducts department meetings and pre-shifts.

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

• Robust PTO Policy

• Health, Dental, Vision, and Life Insurance for full-time colleagues.

• Free parking and colleague meal.

• Complementary and discount Hyatt nights.

• Use of facilities, ability to participate in classes, and discounts on Spa services.

• 401(k) and ESPP.

• Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.