At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a Front Office Supervisor, you will play a crucial role in ensuring our guests receive exceptional service throughout their stay.

Duties include but are not limited to:

• Demonstrate strong leadership skills by providing guidance, coaching, and direction to front office associates.
• Assist senior leadership by undertaking basic management responsibilities such as training, scheduling, payroll management, and conducting interviews.
• Lead the front office team in delivering outstanding guest experiences by overseeing the guest registration process, communicating hotel services and promotions, and ensuring guest inquiries are promptly addressed.
• Handle various forms of payment accurately and efficiently.
• Maintain open and clear communication channels with both guests and fellow team members to ensure smooth operations.
• Foster a positive work environment and promote teamwork among front office associates.
• Ensure compliance with all company policies and procedures, including health and safety regulations.

Hyatt Centric Austin benefits include:

• Free Parking or Commuter Stipend
• Free Hyatt Hotel Stays
• Deep discounts on stays for you and your family
• Medical/Dental/Vision benefits after 30 days (full-time)
• Generous Paid Time Off Plan
• $1,000 educational reimbursement per year
• Adoption Assistance
• Fitness Center access
• Thousands of additional discounts through partners such as Blue Apron, Hertz Rental Car, AT&T and many more!

The Brand and Hotel
You've arrived. Hyatt Centric is at the center of some of the most unique destinations—in the middle of the action, in the know and always on-hand to serve up insider knowledge, intriguing tidbits and great conversation over a well-crafted cocktail. We’re a local home base, preparing our guests to explore the best our cities have to offer so they can go forth and discover!

Hyatt Centric all started with a passion for sharing our favorite local spots and stories with our guests. This inspired us to create the perfect launch pad – a unique home base with everything our guests need and nothing they don’t.

Our target guests are the Savvy Explorers. Socially connected guests seeking shareable moments to inspire others. Hyatt Centric is built for savvy explorers who want to be tapped into what’s hot, fresh and exciting wherever they are, especially if it’s off the beaten path. They are smart with their money and look for good value where they can – preferring experiences that aren’t padded with a bunch of extras they don’t need. They are the influencers, the travel experts within their circles who everyone looks to for travel advice and tips. But they can’t possibly know it all, so they rely on local recommendations from like- minded “savvy explorers” who can point them in the direction of interesting experiences that they can share with their social circle.

Hyatt Centric Congress Avenue Austin features 246 guestrooms, 3,000 sq ft. of dedicated meeting space, along with two exciting F&B concepts including an 8th floor rooftop bar. Guestrooms feature floor-to-ceiling windows offering unmatched views of the Texas Capitol, UT Stadium, and growing Austin skyline. The 31st floor is the home of the Artist’s Residence, a 1,400sq ft suite and event space with an outdoor terrace. The hotel’s boho-chic residential design will reflect Austin’s rich history in music and arts, with the common areas showcasing diverse local artists and guestrooms featuring iconic images from the historic neighboring Paramount Theatre.

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Previous hotel Front Office experience
• Experience with Opera preferred

Hyatt is an Equal Employment Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity