Summary:
The customer service representative is responsible for generating sales of destination, enhancement, and lifestyle products by providing superior customer service and customer education; participating in all activities related to the ongoing operation and maintenance of a call center and retail environment.
Duties / Essential Functions:

• Respond to customer inquiries, phone calls, messages, and emails in a timely and professional manner.
• Generate sales of all product categories
• Maintain updated product knowledge
• Complete sales transactions and maintain proper cash accountabilities
• Coordinate product exchange and transfers
• Assist in cleaning and maintaining the orderly appearance of the call center and store
• Adhere to all company policies, procedures, and practices
• Other tasks as assigned by the Customer Service Manager or designee

Requirements
Qualifications:

• Previous Customer Service experience; six (6) months sales or related experience preferred
• Certified Scuba Diver or Dive Instructor highly desirable. If not currently certified, must complete at least the academic requirements of a scuba course within the first 90 days of employment
• A combination of education, certifications, and work experience may be qualifying
• Overall understanding of personal computer operations
• Excellent verbal and written communication skills
• Excellent interpersonal skills. Must be willing and able to work in a collaborative setting with a diverse group of internal and external customers and vendors
• Must be able to work a flexible schedule as dictated by retail needs

Physical Requirements:

• Must be able to sit and work at a computer for extensive periods of time
• Ability to read, write, count, and do basic arithmetic
• Ability to access all areas of the call center and store
• Ability to bend and squat
• Ability to lift and carry up to 40 pounds

NOTICE TO ALL APPLICANTS CONCERNING THE COMPANY DRUG FREE WORKPLACE PROGRAM
This company is a drug free workplace that complies with the State of Florida Drug Free Workplace Act and testing procedures. All new hires must test negative on a pre-employment drug test in order to be employed by this company. The pre-employment drug test will test for the following 9 substances:
Amphetamines, Barbiturates, Benzodiazepines, Cocaine, Methadone, Methaqualone, Opiates, Phencyclidine (PCP) and Propoxyphene.
Employees will be subject to additional drug and/or alcohol testing in the situations that are outlined in the company drug free workplace company policy. Additional substances may also be tested for in the situations that are outlined in the company policy. These additional substances are also outlined in the company policy.