Who we are :

At NRP, we are dedicated to exceeding customer expectations through our commitment to excellent service, expertise, and a culture that values integrity and high ethical standards.

We believe in the strength of our human resources and prioritize recruiting and retaining top talent. With a focus on customer satisfaction, we foster a friendly yet competitive environment, guided by principles of abundance and mutual success.

Our vision is to establish NRP as the leading property management company, recognized for exceptional service, while our mission revolves around delivering service excellence, maintaining superior product quality, and driving value through our exceptional associates and customer-centric approach.

About the role : (ONSITE - 25 hours per week, Monday through Friday)

Responsibilities :

General Administrative Support :

• Assist with day-to-day administrative tasks, including filing, copying, and data entry.
• Organize and maintain physical and digital files for efficient record-keeping.
• Resident Interaction :
• Serve as a point of contact for resident inquiries and requests, offering friendly and helpful assistance.
• Coordinate with property management to address and resolve resident concerns promptly.

Record Maintenance :

• Maintain accurate resident records and databases.
• Update resident information as needed, ensuring that records are current and complete.
• Appointment and Meeting Coordination :
• Schedule and coordinate appointments, meetings, and community events.

Communication :

• Assist in drafting and distributing notices, announcements, and updates to residents.
• Collaborate with the property management team to ensure effective communication within the community.

Team Collaboration :

• Work collaboratively with the management team to achieve common goals and enhance community operations.
• Provide support to other team members as needed.

Qualifications :

• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite and basic computer skills.
• Previous administrative or customer service experience is desirable.
• Ability to work independently and as part of a team.
• Familiarity with condominium or property management is a plus.

Requirements : Skills & Abilities

Skills & Abilities

• Provides quality work while multitasking many different responsibilities.
• Operate independently under tight deadlines and limited supervision.
• Demonstrate excellent customer service, writing, and communication skills.
• Work with sensitive information and maintain confidentiality.
• Computer proficiency to include Microsoft Office Applications (Outlook, Word, Excel), and internal systems (Vantaca, Zoom, etc.).

Experience / Education / Training

• 1-2 years of real estate and / or property management experience preferred.
• 1-2 years of administrative experience preferred.
• Real Estate experience and Community Association Manager (CAM) and Certified Manager of Community Associations (CMCA) licenses preferred.

Special Requirements

• Potential physical demands may include lifting up to 35lbs; standing, sitting, walking, and occasional climbing.
• Employee is required to work at a personal computer and / or talk on the phone for extended periods of time.
• Ability to work extended / flexible hours and optional weekends to meet deadlines.
• Ability to respond to emergencies (both during and after business hours) in a timely manner.

Last updated : 2024-03-09