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About the Senator John Heinz History Center
The Senator John Heinz History Center is Pennsylvania’s largest history museum and a proud affiliate of the Smithsonian Institution. Devoted to the history and heritage of Western Pennsylvania, our family of museums includes the Heinz History Center, Western Pennsylvania Sports Museum, Fort Pitt Museum, and Meadowcroft Rockshelter and Historic Village. The History Center is home to the Thomas & Katherine Detre Library & Archives.
Our mission is to engage and inspire large and diverse audiences through programs that enable links to the past, understanding in the present, and guidance for the future by preserving regional history and presenting the American experience with a Western Pennsylvania connection.
This work is accomplished in partnership with others through archaeology, archives, artifact collections, broadcast and electronic media, civic engagement, conservation, educational programs, exhibitions, events, library, museums, public outreach, performance, preservation, publications, products, research, technical assistance, and virtual programs.
Position Description:
The Heinz History Center is seeking a Technical Support Specialist to join the Technology team. This position will work along the Technology Manager and Director of Technology and Operations to provide support for all the organization’s technological needs. The ideal candidate will have some demonstrable technical experience, but we encourage interested candidates from varied backgrounds to apply for this junior role. Training on our specific technology platforms will be provided.
As a part of a small team, the Technical Support Specialist will work on various tasks and projects. These tasks will range from fielding help desk tickets to managing our fleet of desktops, laptops, and mobile devices. Assisting the Technology Manager on a variety of projects ranging from small projects that take a few days to large projects spanning weeks or months. Making recommendations for improvements to IT operations and taking the lead to see implementation to completion. Below is the expected breakdown of responsibilities:
Below are the qualifications we are looking for in an applicant.
Education/Experience
An associate or bachelor’s degree in information technology is preferred but may be substituted with two to three years of experience in a technical support setting.
Certification/Clearance
A successful applicant must be able to obtain PA Act 33/34 clearances (Criminal & Child Abuse)
The following are not required but would be advantageous:
A , Network , Security , any Microsoft, or Mac certification
Skills and abilities
The successful candidate will be required to prove that they have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.
Why Work at the History Center?
The History Center is an Equal Opportunity Employer. The History Center celebrates diversity and is committed to treating all applicants & employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.
Other
$92k-116k (estimate)
03/09/2024
05/09/2024
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