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About IBEX.
Ibex represents some of the worlds’ leading companies by providing superior service to their customers in areas of phone, chat and email. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER! Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure they have the best employee experience and the freedom to explore their interests while developing their skillsets.
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 32,000 employees.
About the Role:
Ibex has partnered with an industry leader in technology and tools, to provide world-class experiences to the client’s user community. The ideal candidate is inherently empathetic, cultivating customer relationships with ease and leverages their expertise to confidently resolve customer inquiries. Through their knowledge share, support deepens the customer’s utilization of their product and effectively on boards them to a suite of product features.
Responsibilities:
These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. ibex sets every candidate up for success by offering a minimum of three weeks of paid professional training.
Requirements of the position include:
Preferred Qualifications
Possible/Preferred Candidate Profile
Full Time
Business Services
$58k-73k (estimate)
03/22/2024
03/20/2025
ibex-group.com
PALM CITY, FL
50 - 100
1995
Private
WILLIAM DERRICKSON
$5M - $10M
Business Services
The following is the career advancement route for Tier 1 Technical Support positions, which can be used as a reference in future career path planning. As a Tier 1 Technical Support, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tier 1 Technical Support. You can explore the career advancement for a Tier 1 Technical Support below and select your interested title to get hiring information.