Overview

Location: 3/2 Hybrid, with onsite work in Robinson Township, PA 

Job Type: Contract -to- Direct Hire

Work Authorization: U.S. Citizen or Green Card

The A.C. Coy Company is currently hiring for a Technical Support Specialist role. This individual will be responsible for providing outstanding customer service and technical assistance to end users of the company's state-of-the-art products and technology. Our ideal candidate will be professional, courteous, detail-oriented, and able to work within a fast-paced team environment.

Our Client will provide paid corporate training, free parking, and strong career growth opportunities.

Responsibilities

• Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both technical and non-technical end-users 
• Accurately document customer information and a detailed problem/issue description of all support calls/emails in a CRM system
• Supervise open requests and keep requests current and complete
• Work with other groups and internal teams to assure timely and professional resolution of customer requests
• Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers

Qualifications

Required

• One or more years of experience in a phone-based technical support, help desk, or customer service role
• Strong customer service focus, with excellent verbal and written communication skills 
• Ability to learn and understand technical information and troubleshooting techniques
• Experience with Microsoft Office products – Outlook, Word, and Excel
• Knowledge of, or experience with customer service management/ticketing systems