Job Summary:
The Service Manager at Hessert Chevrolet will be responsible for overseeing and managing the daily operations of our service department. This individual will ensure the highest level of customer satisfaction and profitability for the dealership by maintaining a well-run and efficient service department. The Service Manager will also be responsible for managing a team of service technicians and support staff in order to meet and exceed performance targets. This position reports directly to the General Manager.
Compensation & Benefits:
This is a full-time, salary other position within the auto industry. The successful candidate will receive a competitive salary based on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, paid time off, and employee discounts.
Responsibilities:
- Oversee and manage the daily operations of the service department, ensuring efficiency and profitability
- Maintain a high level of customer satisfaction by providing exceptional service and addressing any issues or concerns promptly
- Review and analyze service department performance data, identify areas for improvement, and implement strategies to increase efficiency and productivity
- Manage and oversee service technicians and support staff, including hiring, training, and performance evaluations
- Develop and maintain relationships with vendors and suppliers to ensure timely and cost-effective service and repairs
- Monitor and control inventory levels to ensure adequate supplies and materials for service department operations
- Create and implement service department policies and procedures
- Maintain a safe and clean work environment, adhering to all safety standards and regulations
- Collaborate with the sales department to ensure efficient handling of customer vehicles during the sales process
- Stay up-to-date with industry advancements and best practices, and implement changes as needed to ensure a competitive and successful service department
Requirements:
- Bachelor's degree in Business Management, Automotive Technology, or a related field preferred
- 3 years of experience in automotive service management or a similar role
- Strong leadership and management skills, with the ability to motivate and develop a team
- Excellent communication, organizational, and interpersonal skills
- Knowledge of automotive service and repair procedures, as well as current industry trends
- Proficient in computer and technology systems, including CRM software and Microsoft Office
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
- Valid driver's license with a clean driving record
EEOC Statement:
Hessert Chevrolet is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and diverse workplace for all employees.