Job Description: The Billing Specialist I is responsible for supporting the mission statement and top five priorities of the Billing Team by performing daily activities of billing such as, accurate and efficient processing of transactions, invoicing for transportation and waste shipments, and invoice submission to customers. This role also interacts with other departments, customers, and vendors to ensure invoice accuracy and timeliness.

Education/Experience: Minimum of two years' experience in accounts receivable, billing, or accounts payable required.

Essential Functions:

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all time
• Calculate transactions based on inventory or other data provided.
• Perform manifest review and enters manifests into MMS system. Informs appropriate personnel of missing or incorrect data.
• 3rd party invoice receipt, distribution to locations and processing.
• Review open transaction report for errors, issues to keep billing current.
• Submit customer invoices through manual email, customer portal, or other special delivery process as assigned.
• Daily entry of time keeping and customer invoice conversation notes on invoice submission status.
• Complete customer requests for weights, manifest copies, and questions regarding invoices.
• Responsible for following and updating existing SOP's for duties.
• Cross-train with other Billing Specialists and Billing Manager for coverage.
• Communication regarding invoice and pricing issues to appropriate people.
• Ensures that invoice billing and submission is done completely, accurately, and in a timely manner.
• May distribute signed documents and/or manifest copies to customers and/or generators.
• Special projects as needed.
• Regular and predictable attendance.

Heritage believes that each employee makes a significant contribution to company success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the company to just the work identified. It is Heritage's expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of company endeavors.

Education: High School Diploma or equivalent required. Four-year degree preferred.

Experience: 2 years' professional experience in an office or Customer Service setting required. . Accounting or Billing related role preferred.

Knowledge and Abilities:

• Excellent written and verbal communication skills with both internal and external customers.
• Must be detail oriented and possess accurate data entry skills.
• Ability to solve problems and provide solutions with limited direction.
• Must possess strong computer skills in Word, Excel, and Outlook.
• Ability to multi-task and manage multiple projects.
• Must have strong interpersonal, organizational, and communications skills.
• Superior time management skills and ability to prioritize tasks.
• Has a team and client focused attitude and takes ownership towards resolving customer issues with high satisfaction.