5 Customer Care Specialist I (NextGear Capital) Jobs in Indianapolis, IN
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Cox is Hiring a Customer Care Specialist I (NextGear Capital) Near Indianapolis, IN
Working in customer care you will handle inbound demands regarding account and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.
This is a fully Remote Call Center position. Hours of operation mostly fall inside or between the hours of 9:00 AM - 8:00 PM, EST (Closed Saturday, Sunday, Most Holidays).
Your role:
- Staying organized on email messaging, chats, and service tickets while responding in a timely fashion.
- Engage customers and determine how to assist them regarding their Nextgear line of credit.
- Answer and effectively respond to inbound phone calls & chats using the tools provided.
- Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.
- Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.
- Use company proprietary software for research, data entry, and account follow-up activity.
- Follow Supervisor instructions and maintain workflow standards with integrity.
- Attain production and quality goals and metric standards such as quality phone interactions and schedule adherence.
- Adhere to all general company policies and procedures regarding attendance and conduct.
- Be willing, after you are trained to pay it forward, by mentoring your knowledge to others.
- Perform other duties as necessary ability to work a flexible schedule as needed, including occasional mandatory overtime between hours that could range from 9 am till 8 pm Eastern time, 8-hour shift.
- Highschool Diploma or GED
- Exhibit's ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties
- Strong verbal and written communication skills with proven ability to interact clearly with a vast customer base on social-economic levels.
- Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.
- 1-3 years of professional work experience
- You must have high-speed internet available in your home
- Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics
- College Degree or equivalent financial or automotive industry experience
- Bilingual is a plus (Spanish or French)
Compensation:
Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Job Summary
Full Time
Durable Manufacturing
$43k-54k (estimate)
04/28/2024
05/06/2024
The job skills required for Customer Care Specialist I (NextGear Capital) include Problem Solving, Call Center, Planning, Customer Care, Written Communication, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist I (NextGear Capital). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist I (NextGear Capital). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist I (NextGear Capital) positions, which can be used as a reference in future career path planning. As a Customer Care Specialist I (NextGear Capital), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist I (NextGear Capital). You can explore the career advancement for a Customer Care Specialist I (NextGear Capital) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
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Aside from the skills, customer care specialists should also have emotional strength.
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Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
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Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.
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