Description

The CSR contacts all leads from multiple sources to set service appointments and follows up with customers to ensure an excellent customer experience. This role plays a large role in ensuring a smooth and excellent customer service experience with our service department.

What you'll do:

• Manage a high volume of customer inquiries by phone, email, text and chat.
• Respond to Internet Lead Service Requests.
• Ensure quality customer service through professionalism and timely responses.
• Serve as liaison between customers and the service department.
• Assist in generating daily reports and logs as requested by management
• Assist in generating daily reports and logs as requested by management.t and accurate..
• Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer.
• Follow up with "No Show" Customers.
• Confirm daily appointments.
• Follow up with all service customers to ensure they are happy with their service experience.
• Meet daily guidelines given in regards to set appointments, shows, and outbound calls.
• Contact customer based on current marketing incentives and recommended services for vehicles.
• All other duties as assigned.

Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:

• Accountability – We take ownership of our words, actions, results, and commitments.
• Teamwork – We are better when we work together.
• Kindness – We show compassion and care for others.
• Grit – We have the heart and determination to see it through.
• Integrity – We are trustworthy, honest, and do what’s right.
• Curiosity – We ask questions to seek understanding.

Requirements

What we expect:

• Maintain a valid Georgia driver's license with an acceptable driving record
• Submit to a background and drug screen
• Ability to build rapport with clients with a friendly but professional demeanor
• Excellent phone, organization, written and oral skills
• Proficient with Microsoft Word, Excel and outlook
• Motivated and a positive attitude
• Call Center Experience preferred
• Dealership Experience preferred

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.