91 Customer Service Manager Jobs in Wichita Falls, TX
Hayden Berend Insurance Agency is Hiring a Customer Service Manager Near Wichita Falls, TX
**Job Summary:** We are seeking a dynamic and experienced Customer Service Manager to lead our team in delivering exceptional service to our clients. The ideal candidate will oversee customer interactions, resolve issues, and drive customer satisfaction through effective leadership and communication. **Duties:** - Manage a team of customer service representatives to ensure high-quality service delivery - Negotiate and resolve escalated customer complaints or issues - Supervise daily operations to guarantee efficiency and productivity - Provide guidance and support to staff in handling complex customer inquiries - Implement strategies to enhance customer experience and retention - Collaborate with sales and marketing teams to align customer service goals with business objectives - Conduct regular performance evaluations and training sessions for staff development - Communicate effectively with customers in both English and Spanish **Experience:** - Proven experience in a customer service management role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal abilities - Proficiency in project management to drive process improvements - Fluency in English and Spanish is a plus This position offers competitive compensation, opportunities for career growth, and a supportive work environment. If you possess the required skills and are passionate about delivering top-notch customer service, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $30,000.00 - $45,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Wichita Falls, TX 76308: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$80k-104k (estimate)
04/17/2024
08/13/2024
The job skills required for Customer Service Manager include Customer Service, Leadership, Customer Satisfaction, Project Management, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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