90 Customer Service Manager Jobs in Wichita Falls, TX
Vexus Fiber is Hiring a Customer Service Manager Near Wichita Falls, TX
Job Title: Customer Service Manager
At Vexus Fiber we are In it to Win it! If you find a reward in customer service and serving your community, apply today to start your career as a Customer Service Manager! At Vexus Fiber, we value our employees because they are key in our effort to provide top quality and community service! Along with being a part of the Vexus family, you will feel accomplishment and success as you grow in your career while enjoying ongoing training and support from your teammates and managers.
Job Summary:
A Customer Service Manager is responsible for overseeing the lifecycle of our customer base for their assigned region. Their duties include communicating customer service skills to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their customer base.
Duties and Responsibilities:
- Creating a reliable customer loyalty program
- The detailed analysis of all churn related reports, cutting the data by multiple variables to uncover trends and insights
- Setting customer satisfaction goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Maintaining relationships with Vexus VIP customers
- Making weekly and monthly reports and surveys measuring success
- Staying current on the latest industry trends and techniques
Knowledge, Skills & Abilities:
- Basic working knowledge of computers, including Windows 10, Microsoft applications, and e-mail.
- Familiarity with telecommunications industry and its practices.
- Type 35 to 40 wpm accurately
- Excellent phone etiquette
- Prior experience in a customer care and telecom preferred.
- Ability to handle multi tasks while paying attention to detail.
- Effective time management skills ability to meet deadlines.
- Ability to define problems, collect data and establish facts.
- Ability to interpret various information from co-workers with different experience levels.
- Ability to read, analyze, and interpret various reports and contracts.
Educational Requirements:High school diploma or equivalent; some college preferred.
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401k plan with an employer match
- Paid time off/holidays to all full-time employees
- Service discount to enjoy all that Vexus has to offer at your home*
*Waiting period may apply
Vexus Fiber is an Equal Opportunity Employer
Job Summary
Full Time
$80k-104k (estimate)
03/08/2024
05/06/2024
vexusfiber.com
SIKESTON, MO
200 - 500
1981
JAMES M GLEASON
$50M - $200M
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About Vexus Fiber
Vexus Fiber is a premier provider of Fiber Internet, Voice and Video services to both residential and business customers in regions of West Texas, North Texas and Southeastern Louisiana. Vexus delivers one of the fastest Internet connections available over a true fiber to the premise network. With over 30 years of experience in the industry, a well-trained customer care department and a 24/7 technical support group, Vexus has become the premier provider of Fiber Internet, Voice and Video and is well positioned to provide the highest level of customer support to its business community. Vexus pr...oudly serves many major cities across Texas and Louisiana including Lubbock, Amarillo, Abilene, Midland, Wichita Falls and more! Learn more about exciting careers at Vexus at www.vexusfiber.com/careers.
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The job skills required for Customer Service Manager include Customer Service, Customer Satisfaction, Insight, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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