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Customer Service
$31k-39k (estimate)
Other 10 Months Ago
Save

YOUNG MENS CHRISTIAN ASSOCIATION OF WICHITA FALLS is Hiring a Customer Service Near Wichita Falls, TX

Job Details

Job Location: YMCA - Bill Bartley Branch - Wichita Falls, TX
Position Type: Part Time
Education Level: Not Specified
Salary Range: $10.00 - $13.00 Hourly
Travel Percentage: None
Job Shift: Any
Job Category: Customer Service

Description

POSITION SUMMARY:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

ESSENTIAL FUNCTIONS:

  1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
  3. Builds relationships with members; helps members connect with one another and the YMCA.
  4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  5. Applies all YMCA policies dealing with member services.
  6. May hand out locker keys and towels; may monitor the locker rooms as required.
  7. Actively participates in membership growth.
  8. Adheres to association and position training requirements.
  9. Work various hours and locations to meet association needs.
  10. Perform other duties as assigned by the manager.

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications


QUALIFICATIONS:

  1. Certifications required within 60 days of hire: CPR/AED, and First Aid.
  2. Excellent interpersonal and problem solving skills.
  3. Ability to relate effectively to diverse groups of people from all social and economic
    segments of the community
  4. Previous customer service, sales or related experience.
  5. Basic knowledge of computers.
  6. Minimum age 16

Job Summary

JOB TYPE

Other

SALARY

$31k-39k (estimate)

POST DATE

07/14/2023

EXPIRATION DATE

06/01/2024

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The job skills required for Customer Service include Customer Service, Problem Solving, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service positions, which can be used as a reference in future career path planning. As a Customer Service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service. You can explore the career advancement for a Customer Service below and select your interested title to get hiring information.

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