1 Bilingual Customer Service / Consumer Loan Specialist Job in Wichita Falls, TX

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Bilingual Customer Service / Consumer Loan Specialist

Sun Loan Company

Wichita Falls, TX | Full Time

$40k-51k (estimate)

1 Month Ago

Bilingual Customer Service / Consumer Loan Specialist

Sun Loan Company Wichita Falls, TX

$40k-51k (estimate)

Full Time | Lending & Credit 1 Month Ago

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Sun Loan Company is Hiring a Bilingual Customer Service / Consumer Loan Specialist Near Wichita Falls, TX

As a bilingual (Spanish/English) Customer Service Loan Specialist, you will work with customers to explain our offerings, as well as conduct outreach to customers who are overdue on loan payments, working with them to identify solutions. The Customer Service Loan Specialist supports the Branch Manager in creating a positive, supportive, and well-run office in the communities we serve. As a customer service Loan Specialist, you will be provided in-depth training to understand our products and how we are able to help our customers. There are tremendous growth opportunities from this role throughout our company!Position Responsibilities:

Provide excellent customer service, both in person and over the phone
Receive and post loan payments in an efficient, friendly manner
Contact customers who are overdue on loan payments; work with them to identify solutions for repayment
Balance the cash drawer daily
Make daily bank deposits
Maintain compliance with Sun Loan Company policies and procedures
Tax preparation support (if applicable)
Network to attract new business
Work closely with other team members and manager to reach branch goals

Position Requirements:

One year customer service experience from any industry
Fluent Spanish/English language skills
Basic computer skills and ability to operate a calculator
Must have reliable transportation
Ability to work Monday-Thursday 8:30am-5:30pm; Fridays 8:30-6pm and occasional Saturdays 8:30am-12:30pm, additional hours may be required (No Sundays)
Must be at least 18 years of age

Position Benefits:

Low deductible medical plan, including a TeleMed option
Other benefits include dental, vision, life insurance, AD&D, and ID Theft protection
Industry-related tuition reimbursement
Paid time off
Competitive compensation based on experience
Comprehensive paid training for success
Competitive 401k

Sun Loan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.