42 Customer Service Representative Jobs in Eau Claire, WI
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Hawthorne Global Aviation Services is Hiring a Customer Service Representative Near Eau Claire, WI
Hawthorne Global Aviation Services is a world class aviation services company and leader in general aviation services and aircraft management. Providing first class Fixed Based Operator (FBO) services, tailored charter solutions, turnkey aircraft management, and FAA approved aircraft maintenance.
Position SummaryDeliver a proactive, personalized service experience to aviation clientele. Provide safe, efficient, and courteous service to our customers, passengers, owners, and guests, while offering a professional level of service which exceeds expectations. Must be flexible to occasionally cover off hour arrivals/departures, and share weekends with other team members, when required.
Primary Responsibilities
- Provide a full range of concierge service to our clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, verifying catering requirements, fueling, and aircraft servicing requests
- FBO billings, daily fuel reconciliation, cash box management and reconciliation, POS machine management, marketing assistance
- Coordinate aircraft services such as fuel transactions
- Using good communication skills to work closely with line service personnel and pilots
- Educate customers on available services, promotions, and programs
- Process customer invoices
- Answer customer questions and resolve issues as necessary
- Other general FBO clerical duties
- Present yourself as a positive service professional to your co-workers and customers at all times
- Interact with others in a professional and respectful manner
- Follow up with other company departments and employees
- Recommend process and communication improvements
- Regular and prompt attendance
- Work with accuracy, clarity, and an eye for detail
- High School diploma/GED; some college preferred
- Basic reading, writing and arithmetic skills required
- Previous experience working in an FBO or customer service field preferred but not required
- Previous experience working in an airport environment preferred
- Possess a valid state drivers license
- Possess excellent telephone and customer service skills with the ability to manage multi-line phone system
- Average computer skills with proficiency in MS Office products, with the ability to learn new software as required
- Professional verbal/written communication skills required
- Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States
- Excellent listening and problem solving skills
- Ability to work as part of a team or independently
- Ability to effectively communicate and present information
- Ability to act under pressure and be flexible/adaptable to change on a constant basis
Job Summary
Full Time
Transportation
$37k-46k (estimate)
05/23/2024
06/06/2024
hawthorne.aero
VACHERIE, LA
200 - 500
1932
Private
ALISHA P NASH
$50M - $200M
Transportation
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About Hawthorne Global Aviation Services
Hawthorne Aero provides general aviation services.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Billing, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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