• Demonstrate Drylock Core Values: Safety, Respect, Ownership
• Investigate customer payment deductions
  • Determine whether customer deductions are valid or invalid.
  • If the deduction is not valid, gather all supporting evidence and dispute the deduction via the dispute process for each particular customer.
  • Track deduction disputes from start to finish using tracker.
  • Obtain documentation/tracking information for shipments from carrier websites to support recovery claim.
  • Follow dispute guidelines per customer contract. Follow through and make sure payment is being received for deductions customer agrees to repay.
  • Assist AR with aging outstanding balances 
  • Issue credit/debit memos and track debit memos to verify payment is being received.
  • Escalate disputes as necessary.
  • Communicate deductions made due to internal error, to Logistics, for root cause analysis and correction.
  • Verify customers are not over-deducting.
  • Work closely with Logistics, Customer Service, and Sales to keep customer accounts current/resolve any issues that may be causing payment shortages or chargebacks.
  • Verify we have correct/most recent AP/Finance contacts for disputes to avoid delays in payment recovery.
  • Provide recovery reports to Controller as requested.
• Track RGA process start to finish.
  • Verify correct quantity/product has been received back.
  • Issue credit memo for returned goods if necessary.
• Track carrier claims process for outbound/inbound materials start to finish
  • File and track carrier claims for customer complaints regarding product that arrives damaged.
  • Issue credit to customer for damage product.
  • Verify payment is received from carrier
  • Work with Traffic and Purchasing to get carrier info and costing info to support amount of claim.
  • Obtain material/damage/claim supporting documentation from Logistics.
  • Take photos of damaged material to send with claim if needed.
  • Manage in-person visits from claim/insurance adjusters who come onsite to inspect damaged material.
  • File claims with vendors for material scrapped for vendor support issues.
• Perform additional duties and task assigned by Controller.

• High school diploma or GED required
• Minimum 1 year manufacturing related experience
• Minimum 2 years consecutive employment with 1 employer

• Must have a good command of the English language, both written and spoken
• Must be able to read and interpret production related documents
• Must have the ability to work in teams
• Must have the ability to perform basic math
• Must have the ability to adapt to frequent changes

• Health, dental, and vision insurance
• On-site health and wellness center
• 401(k) retirement savings
• Life and disability insurance
• Product discounts
• Employee prize giveaways
• Employee contests
• … and more!

Department: Accounting
This is a full time position