Customer Service Representative

Customer Service Representative – specific responsibilities

A Customer Service Representative assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently. They are the main point of contact with the supply chain; ensuring that sales orders, samples, important information and logistics are performed efficiently. They also identify and create lists of potential clients while maintaining database of sales. Additional responsibilities of a Customer Service Representative may include:

• Being the point of contact for the business: answering incoming calls and email messages
• Maintaining an accessible and organized filing system for sales and administrative professionals
• Maintain filing and timely record keeping of any important documents, NDA’s, COI’s, Supplier Audits, Letter of Guarantee’s, etc.
• Handling all administrative duties for the sales department or team. Provide assistance to management team members and executives
• Accurately perform all clerical and accounting duties and support
• Creating, processing, tracking and shipping sales orders efficiently
• Maintain great communication with supply chain on orders, samples, pricing, specifications, other important information necessary
• Performing data entry duties in regards to sales, sales figures and other key data
• Acts as liaison between sales and clients by keeping in contact with prospective clients throughout the sale
• Follow-up with calls and emails to current clients and prospective clients to provide timely communication; provide feedback, solicit feedback and to provide additional product and service information
• Research that supports the sales team, such as performing internet searches for potential clients and gathering information that could be useful to the sales team when pitching a product or service

Customer Service Representative - specific skills and qualifications

• Computer literacy: In addition to data entry and typing, Customer Service Representatives need to have knowledge of Microsoft operating system platform as well as the accounting software
• Time management and organization: These professionals use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing task efficiently, accurately and quickly
• Customer Service: Customer Service Representatives should have strong professional conversation etiquette, especially over the phone and through email contact when interacting with company representatives, clients and customers and supply chain contacts
• Communication: Clear communication either verbal or through email and the ability to explain concepts or information in simple terms are used to help the client work through problems and accurately describe product interests
• Problem solving: These professionals should be able to use critical and creative thinking to anticipate, identify and resolve issues with products and orders

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Eau Claire, WI 54703: Relocate before starting work (Required)

Work Location: In person