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With Midwest family values and a high-performance mindset, Hawkeye Hotels offers our employees an engaging and fulfilling workplace focused on excellence and growth. Our team comes from different backgrounds but are here for a common mission. If you share our passion for delivering exceptional experiences to our guests, and are eager to grow personally and professionally, apply to join our team!

Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. Because we move quickly and decisively, we maintain a consistent record of fast-paced development. This growth allows our associates to quickly gain valuable experience and develop as professionals. At every level of the business, our associates share a leadership mindset and embrace ownership over their unique responsibilities.

What can you add to this dynamic team? We hope to hear from you today.

The Home2 / Tru by Hilton, Downtown Milwaukee, is currently seeking qualified candidates for the position of Front Desk Agent. The position is full-time 3pm-11pm, or a blend of 7am-3pm and 3pm-11pm. Both options are full-time positions, and include weekend shifts, based on hotel occupancy.

The main responsibilities include: To perform in a pleasant, professional, and efficient manner Front Desk responsibilities achieving timeliness, accuracy of information, and guest satisfaction as required by the brand and Hawkeye Hotels.

Hilton brand experience / PEP PMS highly desired

Other responsibilities include but are not limited to:

• Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
• Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management.
• Demonstrates positive Team spirit, providing assistance to other Team members as necessary to achieve required standards of productivity and guest care.
• Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures.
• Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift.
• Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift.
• Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards.
• Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift.
• Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas.
• Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
• Demonstrates competence in use of the computer systems.
• Takes and records reservations accurately and confirms as requested; knows status of reservations on a daily and future basis.
• Maintains a clean and organized lobby and front desk area.
• Helps maintain breakfast area with fresh coffee, tea, and breakfast items. Helps keep the area stocked, clean, and organized.

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status. Applicants must be able to read, write and communicate fluently in English for this role. Bi-lingual is a plus.

This is an exciting opportunity for individuals who are passionate about the hospitality industry and enjoy providing exceptional service to guests. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Rotating weekends

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Milwaukee, WI 53202 (Required)

Work Location: In person