41 Front Desk Agent (Brown Deer) Jobs in Milwaukee, WI
Four Points by Sheraton North Shore Milwaukee is Hiring a Front Desk Agent (Brown Deer) Near Milwaukee, WI
Essential Job Functions:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments and location.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day.
- Scheduled in-house group activities, locations and times.
- All hotel and departmental policies and procedures.
- Complete guest check-ins and check-outs to Marriott’s and Bravo’s standards.
- Access all functions of the computer system.
- Ensure that current information on rates, packages and promotions is available at the Front Desk.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
- Monitor the hotel front entrance and resolve any congested situations.
- Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
- Maintain a neat and presentable front desk area.
- Monitor guest mail and ensure that it is processed according to procedures.
- Monitor and ensure that express check-outs are processed through the system.
- Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
- Assist guests with reports of lost/stolen articles, following hotel policy.
- Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
- Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
- Ensure security of guest rooms.
- Associate is held accountable for all duties of this job and other duties as assigned.
Experience & Education:
- High school diploma or equivalent
- Prior hospitality experience preferred
- Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
- Previous experience with Windows, Office, and similar property management system.
Job Requirements:
- Must be a United States citizen or possess a valid work permit
- Must have excellent phone etiquette
- Must be able to read, write and speak English
- Must have strong computer skills
- Must have strong working knowledge of Microsoft Office programs
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
- Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
- Possess strong leadership, motivational, organizational and verbal communication skills.
Working Conditions:
- Must be able to stand on feet throughout the shift, with intermittent periods of walking
- Must be able to occasionally lift, carry, push & pull up to 30 lbs with assistance
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
- Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
- Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Job Types: Full-time, Part-time
Job Summary
Full Time
$27k-36k (estimate)
02/07/2024
05/03/2024
The job skills required for Front Desk Agent (Brown Deer) include Problem Solving, Microsoft Office, Communication Skills, Leadership, Listening, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent (Brown Deer). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent (Brown Deer). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent (Brown Deer) positions, which can be used as a reference in future career path planning. As a Front Desk Agent (Brown Deer), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent (Brown Deer). You can explore the career advancement for a Front Desk Agent (Brown Deer) below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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