44 311 Case Management Coordinator (Temporary Agency-Bilingual) Jobs in Houston, TX
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Harris County is Hiring a 311 Case Management Coordinator (Temporary Agency-Bilingual) Near Houston, TX
What you will do for Harris County Commissioner Precinct 2:
The 311 Case Management Coordinator will be responsible for administering the Harris County Precinct 2 311 constituent response process (ServiceNow, Cartegraph/OpenGov and other related systems) which include internal system management and occasional external customer interactions (including, but not limited to inbound or outbound calls, chats, emails, and occasionally in-person) in a timely manner while providing high quality system management. Duties and Responsibilities:
- Manage and troubleshoot 311 case service issues involving cross functional partners while using basic ServiceNow and/or Cartegraph and other related system technical skills.
- Identify constituent needs, clarify information, research issues, and provide solutions and/or alternatives.
- Provide excellent internal and external customer experience by answering incoming calls, chats and/or emails with a high degree of accuracy and speed, while consistently meeting key department performance metrics.
- The 311 Case Management Coordinator must adhere to Customer Experience metrics, escalate to the necessary department when appropriate, maintain a high accuracy level by providing complete and accurate information at all times and abide by all Customer Experience Goals as set by the Manager of the department.
- Develop 311 case management reporting and support internal user departments to complete their assigned cases.
- Performs other duties as assigned. Must be able to work after hours, weekends, and holidays when needed.
- Document notes of each call to ensure all information is saved correctly.
- Other tasks may be assigned.
- This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
- Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.
Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Education/Certification:
- High school diploma or G.E.D. equivalent from an accredited educational institution.
Experience:
- Professional experience in Customer Service
Language:
- Bilingual/Fluent in Spanish
- Excellent communication and writing skills
- Competency in email usage and etiquette to effectively communicate both operational and service information
- Efficient in using Microsoft software products such as Outlook, Teams, Excel, and Word. ServiceNow experience is preferred.
- Ability to multitask, collect and analyze data, prepare response strategies
- Ability to keep sensitive information confidential
- Ability to perform under tight deadlines
- Ability to work well with management staff and team members
- Must be able to work without direct supervision, have excellent analytical, decision-making, prioritization, and organizational skills.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
- Temporary Full-time position
- Monday through Friday, 8:00a.m. to 4:30p.m.
- Hours may vary based on business needs of the department and some weekend, evening hours or holidays may be required during special events.
- Washburn Tunnel, 3100 Federal Road, Houston, TX 77015
- Reports To Position: IT Manager
- Supervises Positions: N/A
- This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, and copiers. Noise level in the work environment is usually average.
- This would require the ability to lift up to 50 lbs, open filling cabinets and bend or stand as necessary.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Job Summary
Temporary
$93k-123k (estimate)
03/15/2024
05/01/2024
meo.hctx.net
Houston, TX
<25
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The job skills required for 311 Case Management Coordinator (Temporary Agency-Bilingual) include Case Management, Customer Service, Transportation, Communicates Effectively, Life Insurance, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a 311 Case Management Coordinator (Temporary Agency-Bilingual). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by 311 Case Management Coordinator (Temporary Agency-Bilingual). Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Case Management Coordinator job description and responsibilities
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Case Managers help their patients understand their options concerning the specific situation they are dealing with at the time.
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Private providers wanting to work with Lifetime Care use this form to apply to become an approved case manager.
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Career tips from people on Case Management Coordinator jobs
Most states require an official certification to work as a case manager.
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Patients can also trust case managers who show empathy.
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Apply to become an approved case manager - private providers.
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Once approved, case manager details will be added to the Case Manager Finder.
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Those who pass this exam are entitled to use the credential CCM (Certified Case Manager).
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