The Case Coordinator / Surgery Scheduler supports our Ambulatory Surgery Center’s front business office in scheduling surgeries and handling personal injury cases from inception to settlement. The right candidate must have strong communication skills and be highly-organized, detail oriented, and a team player.

Job Duties & Responsibilities:

• Serve as the primary liaison between the facility and attorney offices, and coordinate with internal teams to ensure a streamlined experience for referred patients.
• Answer/route incoming calls, respond to emails, relay pertinent information to staff personnel, and provide all requested and/or required information in a timely manner.
• Schedule surgeries, following scheduling protocols set by Management, and provide updates to appropriate parties for any changes in scheduled procedures, CPT codes, case start/end time, lab work/notes, etc.
• Add updated surgery orders in designated EMR systems and notify appropriate staff of changes.
• Develop and implement strategies to market our facility’s medical services to personal injury attorneys and their clients.
• Monitor and report on the effectiveness of initiatives, including tracking the number of patients referred by attorney offices
• Communicate with RCM company to verify patients’ insurance to obtain prior authorization and ensure the case is viable.
• Enter accurate information into designated EMR systems/patient databases and request any needed or missing information.
• Establish trust and connections with our patients, follow-up with them routinely, and maintain high levels of client support skills.
• Request medical billing and records to obtain needed information.
• Ensure reliable and consistent client updates are being given on each file.
• Coordinate depositions, mediations, hearings, and other events with clients, opposing counsel, and supervising attorney.
• Track deadlines and calendar appropriately to ensure every file is organized and has a task set for follow-up purposes.
• Process medical records requests within the required time frame, ensuring all needed information is documented and complete.
• Assist in compiling, auditing, and scanning medical charts, according to established policies and procedures set by the facility.
• Follow proper opening and closing procedures, including tidiness of public areas and cash handling procedures and all policies set by management.
• Demonstrate respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous.
• Promote effective working relations to facilitate the department’s and center’s ability to meet its goals and objectives to provide great quality patient care and overall experience.
• Hold a high level of professionalism at all times while interacting with patients, visitors, and staff.
• Follow all Company protocols, policies, and procedures, and practice patient confidentiality/HIPAA at all times.
• Represent the Company with a positive attitude, well-groomed appearance, and professional image at all times.
• Perform other job-related duties, as needed or requested.

Qualifications:

• Understand the pre-litigation process to review medical records and bills to ensure they are complete and accurate for the file.
• Understand medical and health insurance liens and be able to recognize when there is one, send out notices as required, and explain them to clients.
• Must be able to explain the entire claim and litigation process of a case in detail to a client in a way they understand and answer their questions when they have them.
• Experience working in the healthcare and/or legal industry, with previous personal injury case coordination experience REQUIRED.
• Exceptional phone and customer service skills, with the ability to build and maintain relationships with professionals at all levels.
• Strong organizational and time-management abilities, with a keen attention to detail
• Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills
• Willingness to travel locally to meet with attorney offices, as needed.

Required Skills & Knowledge:

• Insurance: Comprehensive knowledge of insurance, billing, coding, and full revenue cycle management.
• Scheduling/Coordinating: Ability to understand all aspects of procedures performed at the facility, in order to effectively and efficiently schedule cases and coordinate with patients, surgeons, physicians offices, ancillary services, and staff personnel.
• Knowledge: Working knowledge and experience in a hospital or ambulatory surgery center setting. Assumes responsibility for competency and takes initiative for professional development and continuing education.

Must be a mature, well-adjusted individual who gets along well with others to accomplish company goals. Must be able to show good judgment and initiative, and be alert, adaptable, and persistent to detail. Must be able to maintain a flexible schedule during the Monday-Friday work week.

The contents of this description are intended to describe the general nature and level of work being formed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Personal injury law: 1 year (Required)
• Legal case management: 1 year (Required)

Ability to Commute:

• Houston, TX 77024 (Required)

Ability to Relocate:

• Houston, TX 77024: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person