Description

The Executive Housekeeper is responsible for:

• Coordinates the daily operations of housekeeping and laundry services to ensure that the services exceed the expectations of the resort owners/guests.
• Ensures compliance with all policies, procedures and regulations.
• Monitors both the productivity and qualitative work product for the Room Attendant teams, Housemen and Public Area Attendants.
• Walking the property completely a minimum of three times daily (AM Noon and PM).
• Determines and assigns work cleaning projects and priorities to ensure that all quality standards are met.

The Executive Housekeeper’s primary responsibilities will include:

• Performs at least three complete property walk-throughs daily (AM, Noon and PM).

• Determines daily work assignments, projects and priorities.

• Attends daily pre-shift meeting with the department's staff.

• Inspects a minimum of ten guest units per day.

• Ensures that all employees in the department have the tools, equipment and supplies needed to accomplish their respective jobs.

• Monitors guest corridor traffic and utilization, monitoring carts for neatness and proper positioning so as not to block guests, ensures that housemen remove dirty laundry and bagged garbage on a timely basis.

• Ensures that all closets and carts are fully stocked each morning to generate a continual work flow and avoid related productivity delays.

• Reviews internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules.

• Prepares all schedules for the department.

• Generates all department purchase orders.

• Attends weekly staff meeting.

• Checks periodically each day on any and all special cleaning project work.

• Department responsibility for recruiting, interviewing, hiring, training, disciplining, coaching, counseling, performance evaluations and terminations as necessary.

• Participates with formation of department annual operating budgets.

• Ensures that the hotel maintains cleanliness and service standards as defined by any third party affiliations (hotel franchiser) where applicable.

• Enforces 100% staff compliance with uniform and grooming standards.

• Maintains housekeeping support and storage areas in a clean, neat and orderly fashion.

• Performs all supply and linen month end inventories in a timely and accurate manner.

• Insures that all department employees receive comprehensive training.

• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred.

• Basic organizational skills.

• Experience with entry level supervisory skills relating to human resources and willingness to be trained for further development including: interviewing, coaching, counseling, disciplining, evaluations and train-the-trainer.
• Excellent English verbal and written communication skills.
• Demonstrated computer skills.
• Ability to interact with hotel guests and staff in a courteous and professional manner.
• Ability to multi-task within specific time constraints.
• Good attitude and work ethic practices.
• Demonstrated ability and willingness to give direction.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Able to work a flexible schedule including weekends and holidays.
• Team building and motivational skills.

• Education – High School diploma.

• Experience –Six years of experience in the housekeeping field.
• One year of experience as a property level Assistant Executive Housekeeper required.
• Prior experience as a property level Executive Housekeeper preferred.