Description

The Assistant Executive Housekeeper is responsible for:

• Coordinates the daily operations of housekeeping and laundry services to ensure that the services exceed the expectations of the hotel owners/guests.
• Ensures compliance with all policies, procedures and regulations.
• Monitors both the productivity and qualitative work product for the Room Attendant teams, Housemen and Public Area Attendants.
• Walking the property completely a minimum of three times daily (AM Noon and PM), the Assistant Housekeeping Manager ensures all work and cleaning projects and priorities are completed to existing standards in a timely manner.

The Assistant Executive Housekeeper primary responsibilities will include:

• Contribute to staff hiring, to ensure that all areas of responsibility are properly covered and within budget.
• Assist in and conduct assigned training of new associates to explain company policies, housekeeping work procedures, and to demonstrate proper use and maintenance of equipment.
• Obtain daily list of vacant rooms that need to be cleaned immediately and list of prospective checkouts in order to prepare work assignments.
• Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.
• Assist in preparation of schedules for the department.
• Inventory stock to ensure adequate supplies.
• Investigate complaints regarding housekeeping or laundry services and equipment and take corrective action.
• Examine rooms, halls, lobbies and laundry facilities to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
• Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.
• Possess full knowledge of all matters relating to proper cleaning techniques as established by hotel/franchise requirements.
• Interact with fellow associates in a courteous and professional manner.
• Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.
• Conduct daily pre-shift Housekeeping meeting
• Assist in and conduct assigned associate safety training in compliance with franchise procedures and regulations.
• Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules
• Contribute to and assist in department purchase orders.
• Attend weekly staff meeting in the absence of the Executive Housekeeper.
• Check periodically each day on any and all special cleaning project work.
• Participate with formation of department annual operating budgets.
• Ensure that the hotel maintains all cleanliness and service standards as defined by any third party affiliations (hotel franchiser) where applicable.
• Maintain housekeeping support and storage areas in a clean, neat and orderly fashion.
• Perform supply and linen month end inventories in a timely and accurate manner.
• Ensure that all department employees receive comprehensive training.
• Enforce 100% staff compliance with uniform and grooming standards.
• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.
• Other duties as assigned.

• Excellent English verbal and written communication skills.
• Exposure to scheduling, purchase order processing, time card calculations and expense control systems preferred.
• Demonstrated computer skills.
• Ability to interact with hotel/hotel guests and staff in a courteous and professional manner.
• Ability to multi-task within specific time constraints.
• Good attitude and work ethic practices.
• Demonstrated ability and willingness to give direction.
• Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Able to work a flexible schedule including weekends and holidays.
• Willingness to receive development and supervisory training.
• Team building and motivational skills.

• Education- Associates degree in related area or at least 3 years of experience.
• Experience – Three years of experience.
  • Prior experience as a Housekeeping Supervisor is preferred.