36 Director of Operations - UCF Jobs in Orlando, FL
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Evangelical Presbyterian Church - national office
Orlando, FL | Full Time
$100k-128k (estimate)
2 Weeks Ago
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Director of Operations - UCF
$107k-137k (estimate)
Full Time
5 Months Ago
Groome Transportation, LLC UCF is Hiring a Director of Operations - UCF Near Orlando, FL
Job Description:
Job summary
The Director of Operations is responsible for the overall operations of a Campus Shuttle location and for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Campus Operations Department.
Role and Responsibilities
Qualifications and Education Requirements
Job summary
The Director of Operations is responsible for the overall operations of a Campus Shuttle location and for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Campus Operations Department.
Role and Responsibilities
- Utilizing Tenstreet:
- Complete interviews
- If viable applicant work with admin to set up testing (background, Clearinghouse, physical, drug, agilities)
- Utilizing Motive:
- All cameras installed and working properly
- Check DVIRs and confirm
- Defects noted, corrected and all signatures are obtained if needed
- 100% completion of pre-trips and post-trips and reasonableness
- Vehicles sent for maintenance if needed
- Check Safety Score
- Check Compliance (% of assigned trips)
- Assign any unassigned trips
- Using dashboard, determine who needs coaching and set up
- Follow up on assigned coaching
- Is it recorded in Motive/Tenstreet and Dominion as needed
- Did driver complete the training/coaching session
- Look at overview and insights to determine additional training needs of the group as a whole
- Schedule training as needed
- Add new drivers and train as needed to use ELD mode and DVIRs
- Maintenance:
- Check for upcoming PMs and schedule maintenance for vehicles accordingly
- GPS Tracking
- Monitor GPS website for issues regarding buses not tracking, route deviations, excessive idle time and any other designated items
- Report issues to Transloc, follow up on repairs
- Drug Testing
- Ensure all drug testing is complete prior to the end of the quarter
- Reasonable Suspicion training completed for all supervisory personnel
- Operations
- Ensure location is staffed
- Ensure all routes are covered for the day
- Driver schedule
- Avoid overtime
- Ensure driver schedule allows drivers the mandated 8 hours off and does not exceed 10 hours of driving or 15 hours of on duty time
- Facilitate breaks
- Monitor buses on campus – using GPS and direct observation on campus
- Monitor conditions on campus that may require rerouting, notify appropriate parties
- Monitor driver performance - using Motive to monitor safety performance and direct observation of customer service
- Monitor the charter bookings to ensure we do not overcommit our equipment or personnel
- Maintain client relationship
- Attend customer meetings as required
- Emails – respond within required time frame
- Customer Complaints – respond within required time frame
- Client requests – re-routing, additional units requested, investigation of incidents, other items not in normal daily operations
- Accidents/Incidents
- Report to scene
- Call and notify supervisor and/or claims if serious event
- Report to client if needed
- Complete and turn in report including photos, video, police report, accident investigation
- Download video
- Set up driver drug and alcohol testing
- Accident committee if needed
- Driver discipline if needed
- Train staff (drivers, supervisors, admin, dispatchers)
- Orientation
- Initial DOT training
- ADA/wheelchair lift training and certification
- Customer service training
- Human Resources – all disciplinary actions and/or terminations should go through HR and your manager
- Disciplinary actions
- Terminations
- Reviews
- Address employee concerns
- Employee Relations
- Set up birthdays, thank yous, etc.
- Employer Relations
- Keep manager apprised of customer service issues – complaints, breakdowns, accidents
- Keep manager apprised of customer successes – compliments, thanks, personnel who have gone above and beyond
- Keep manager apprised of issues that affect service – staffing, driver call-outs, vehicle issues, weather
- Respond to emails, calls and text messages in a timely manner
- Drive as needed
- Other duties as required
Qualifications and Education Requirements
- Bachelor’s degree, or equivalent experience
- Five (5) years transportation or logistics management experience; at least three (3) of those years managing upwards of 15 employees
- Valid Class B CDL with air brakes and passenger endorsements
- Working knowledge of DOT and safety regulations
- Software experience with Word, Excel, and Outlook and other Internet applications
- Must pass pre-employment drug test
- Complete pre-employment background check
- Ability to communicate effectively in English
- Ability to successfully multi-task
- Excellent verbal and written communication skills with associates, customers and management
- Ability to effectively motivate and coach associates
- Experience setting goals and objectives, as well as development plans
- Ability to succeed in and handle a high stress environment
- Strong inter-personal and conflict resolution skills
- Strong decision making, information management and problem analysis ability
- Set and achieve goals and objectives
- Ability to delegate, create a supportive working environment and cultivate a strong emphasis on teamwork
- Highly detail-oriented
- Familiarity with route planning
Job Summary
JOB TYPE
Full Time
SALARY
$107k-137k (estimate)
POST DATE
01/03/2024
EXPIRATION DATE
07/01/2024
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