72 Customer Support Specialist Jobs in Minneapolis, MN
Great Day Improvements: A Family of Brands is Hiring a Customer Support Specialist Near Minneapolis, MN
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Pay range: $16.00 to $20.00 per hour
Responsibilities: Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
Make outbound calls to customers to provide updates on installation and service status
Schedule warranty appointments for the Service Department
Enter and maintain all customer records and job-related information into CRM Database
Provide work orders to Service Measure Tech daily
Audit orders for accuracy after confirmation is uploaded
Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
Provide support for PSG/CSC for assigned division(s)
Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
Process electronic credit card and check payments
Assist with receiving product(s) in CRM Database and/or F&O
Support division(s) in Accounts Receivable collections and management
Other duties as assigned
High school diploma or GED equivalent
5 years customer support experience preferred
Experience in the home improvement industry a plus
Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
Excellent work ethic, solid attendance record and attention to detail
Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
#INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Job Summary
Full Time
$42k-53k (estimate)
04/27/2024
05/12/2024
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
