Job Description

Responsibilities:

• Respond to customer inquiries via Zendesk and phone, manage orders, track deliveries, process returns, and collaborate with the team to improve customer service.
• Track orders and liaise with carriers to ensure smooth delivery.
• Process returns by generating shipping labels, receiving returns, and issuing refunds.
• Utilize various software and systems to document customer interactions and solution

Requirements:

• Previous office or e-commerce customer service experience is preferred.
• Familiarity with SAP or Zendesk is helpful but not required.
• Must be comfortable working with dogs.
• Flexible and able to work independently or in teams.
• Strong problem-solving skills and quick to learn product knowledge.

Additional Details:

• Start Date: May 6th
• Pay: $21.63/hr ($45,000/yr)
• Schedule: Monday-Friday 10am-7pm (permanent shift) with training hours from 8am-5pm for three months.
• Location: Initial in-office training in North Minneapolis with potential for a hybrid work setup later.

Benefits:

• Paid parking pass provided
• Growth opportunities
• Medical, dental, vision insurance
• PTO, sick pay, and holidays
• retirement savings

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.