At Girling HealthCare Of NY, we deeply appreciate the privilege of being welcomed into the family circle to provide care for our neighbors' beloved family members. Our dedicated corporate office team at Girling HealthCare serves as the central hub for communication among clinicians, patients, and families within our community. We firmly believe that to effectively address the evolving needs of our community, we must remain adaptable to ensure the delivery of exceptional care to both our pediatric and geriatric community members.
As a Customer Service Representative, you will join the Customer Service department in providing unparalleled customer satisfaction, helping those in need of homecare services. In this role, you will answer incoming calls, respond to service-related questions and obtain feedback, completing required documentation, and escalating calls as needed.
Customer Service Representative Qualifications:

• 1 year of prior experience in a phone-based customer service role or call center environment is highly preferred.
• Excellent communication skills in English
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively.
• Proficient in using computer systems and software.
• Ability to work well in a team environment.
• Type 40 WPM

Customer Service Representative Responsibilities:

• Answer incoming calls and emails and respond to customer inquiries in a professional and timely manner.
• Provide accurate information about our services and address any concerns or issues raised by clients.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Follow communication procedures, guidelines, and policies to ensure customer satisfaction.
• Collaborate with team members and other departments to resolve customer complaints or escalate issues as needed.

What We Offer You

• Salary of $20-25/hr
• Health Insurance and Benefits
• Great Team Environment

Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Language:

• Fluent English (Required)
• Fluent Russian
• Fluent Spanish

Work Location: In person