A Specialist’s main responsibility is providing superior customer service, facilitating efficient sales transactions and general maintenance of the sales floor.Maintaining our standard of superior customer service with each interaction. Educating customers, listening with empathy, showing compassion, and understanding while facilitating a successful purchase/transaction

Specialistsareresponsibleforpartneringwithleadershiptoensuresmoothdailyoperationsbasedontheir specific store schedule and operations.

Adherestocompanypoliciesandactswithintegrityunderthedirectsupervisionofthe StoreManagement Team.

In adherence to all compliance regulations governing the purchasing and selling of cannabis and non- cannabis product, the Specialist will partner with the Store Management Team in each location to support all facets of policy and procedures and sales floor duties.

CoreResponsibilities:

Sales&Profitability

• Deliver a positive, friendly experience by engaging thecustomer through conversation andexceptional service.
• Enhance the store environment and atmosphere by focusing on customer interactions over tasks.
• Exhibitexcellencefloorpresencebyfollowingcustomerstandards,productplacementandtime management.
• Prioritizesproductknowledgeasamaincomponentofserviceandactivelyengagesinallstore trainings to ensure continued and ongoing education as it relates to product and service.
• Prioritizesandcommunicatesdepartmentinsightstodirectsupervisor.
• Assiststeamtoupholdcompanycustomerservicestandards.

People&Teamwork

• Workproductivelywithintheteambyandtakeinitiativetoworkwithotherstowardsacommon, collaborative goal.
• Activelyseekoutdevelopmentopportunitiestolearnandgrow.
• Assistinthetraininganddevelopmentofpeers.

Communication

• Leadwithstrongcommunicationskills,bothwrittenandverbal.
• Possessesexcellentcommunicationskills,effectivelycompletesprojects,andconsistently follows up with tasks and service.
• Exhibitconsistentprofessionalcommunication,followthroughandproblem-solvingskills.
• Communicatesstoreandcompanyinformation/directivestopeerswhenneeded.
• Activelyparticipatesindailydepartmentandstoremeetings.

• Assisttheteaminshippingandreceivingprocessandcompleteshipmentturnaround process, as and when needed.
• Ensurethatalltasksarecompletedandsupportthatallbackstockareasarecleanand organized.
• Proficient at all point of sales systems and operations to provide a seamless interaction for thecustomerwhilemaintainingaccuracytoadheretoalloperationalcomplianceandtasks.
• EnsurecompliancewithallBCC,StateandCityregulations.
• EnsurecompliancewithCompanyemergencyandsafetyprocedurestoprotectemployees and customers from accidents and incidents.
• Supportstoregoalsbytraininginlosspreventionawarenessandoverseeingadherencetoloss prevention practices.
• Regularattendanceandpunctualityareessential

MerchandisingandDisplay

• Ensureaneat,clean,andorganizedstoreenvironment.
• Exhibitexcellentknowledgeregardingcurrentproductandtrendawareness.
• Supportthestoreteambyassistinginmerchandisinganddisplayproductsasneeded.

InterpersonalSkillsandOwnership

• Adaptstochangesrequiredbythebusiness.
• Actsprofessionallyandwithintegrityprovidingopen,honest,andconstructive feedback.
• Makesfast,smartdecisions,takesinitiativeandcalculatedriskstoimprovepersonaland Store performance.
• Acceptsresponsibilityforperformanceandensuresallcommitmentsaremet.
• Communicateseffectivelytoalllevels.
• Developspartnershipswithintheteamtoenablebusinesssuccess.
• Workswellwithothers.

AdditionalResponsibilities:

• Mustbe21 yearsold.
• Qualifiedcandidatesshouldhaveaminimumof1-yearexperienceincustomerserviceinaretail environment.
• MustpassafederalbackgroundcheckviaLivescanincertainmarkets.
• B.A.preferred,butexperienceisparamount.
• Experienceworkinginahighlyregulatedbusinessesisdesirable.
• Usessoundjudgmentwhenmakingdecisions.
• Assumesotherdutiesassignedbysupervisor.
• Exhibitsstrongleadershipskillsamongstpeersandhaveconfidencecommunicatingatthestorelevel.
• Upholdexcellentcustomerserviceskillsandaserviceorientatedculture.
• Achievestatisticalresults(sales,shrinkage).
• Previousretailexperiencepreferred.
• Previouscannabisexperiencepreferred.