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Position Purpose :
The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle.
This includes performing technical measures, assessing pre-existing conditions, and performing product affirmations The AIS will conduct Job Site Inspections (JSIs) to review quality of work, conduct service provider badging checks, and meet with customers to ensure the install experience is consistent with THD standards.
Responsibilities will further include resolving customer complaints, making decisions needed to prevent cycle-time delays, working with service providers to resolve issues, and approving or escalating project changes prior to moving forward.
Key Responsibilities :
Manages open services and assigned Care Tickets to resolution
Manages timely closure of all open services within assigned area
15% Operations - Assists in management of customer inquiries across the install life cycle, resolves open services, and resolves jobs-on-hold;
Initiates change of scope requests to drive efficient job life-cycle timelines; Uses reporting and related systems to provide overall customer experience and accuracy at install
Direct Manager / Direct Reports :
Travel Requirements :
Typically requires overnight travel less than 10% of the time.
Physical Requirements :
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions :
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Minimum Qualifications :
Preferred Qualifications :
Minimum Education :
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education :
No additional education
Minimum Years of Work Experience :
Preferred Years of Work Experience :
No additional years of experience
Minimum Leadership Experience :
None
Preferred Leadership Experience :
Competencies :
Last updated : 2024-05-12
Full Time
Retail
$81k-111k (estimate)
05/14/2024
06/21/2024
homedepot.com
COLUMBUS, OH
>50,000
1977
JASON GAGE
>$50B
Retail
The Home Depot, the worlds largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and experienced professionals. We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada and Mexico. All of our associates have one thing in mind helping our customers build and improve upon their homes. Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.